Corepoint Introduces Global Business Partner Program.

INDIANAPOLIS--(BUSINESS WIRE)--April 7, 1999--

Corepoint's Business Partner Program Designed to

Provide Partners and Customers Comprehensive Customer Relationship

Management (CRM) Solutions Worldwide

In a move to enhance its personalized, top-quality service to businesses worldwide and to accommodate specific needs of businesses in a wide range of industries, Corepoint Technologies, an IBM software company, today introduced the Corepoint Business Partner Program.

To promote Corepoint solutions around the globe, Corepoint will target the efforts of the Business Partner Program in North America, Europe, Asia Pacific, Australia/New Zealand and the Middle East. Potential partners include solution providers, systems integrators, OEMs, software resellers and outsourcers.

Corepoint Technologies, started by IBM in 1998, provides businesses all the software components needed to seamlessly acquire, maintain and retain profitable customers.

"In keeping with our mission to provide robust, comprehensive CRM strategies, Corepoint's Business Partner Program fosters our customers' success by providing a global network of partners who are knowledgeable and experienced in the CRM industry," said Michael Robbins, Corepoint's chief operating officer. "With an unparalleled suite of products, backing by IBM, and the autonomy to establish strategic partnerships with the most technologically-advanced companies around the globe, we are confident this program will offer tremendous value to our partners and our customers."

With such service-oriented goals for the program, Corepoint has developed strict criteria on which to base admission of its partners. These criteria center on four main principles: level of competency, customer satisfaction, contribution and commitment. By evaluating each potential partner, Corepoint will be able to provide its partners top-quality service and benefits and its customers an abundance of knowledgeable, respectable partners with whom they can develop long-lasting, productive relationships.

Leveraging the existing, proven infrastructure of IBM's Business Partner Program, Corepoint is embarking on a phased implementation of the Business Partner Program. Plans call for the program to grow by 400 percent by the end of 2000. Corepoint's Business Partner Program is based on the same tiered program design and technology support infrastructure that IBM is adopting for all its Business Partner programs.

As a company that was founded on the belief that establishing customer loyalty through managing customer relationships is the key to success, Corepoint has carefully designed its Business Partner Program to also provide real business benefits to its Business Partners.

"Our program centers around supporting Business Partners in their sales efforts by expanding their resources, helping them establish credibility in the marketplace and increasing their exposure to potential customers," said Robert Saultz, director, channels and alliances. "The Program's three-tier structure provides for varying levels of information and support, allowing Business Partners to engage easily at the level they desire."

A Basic Member receives such items as information and business/software discounts. An Advanced Partner is entitled to all the benefits of a Basic Member, with the addition of benefits such as extensive marketing support and strong technical services. The final category, Premier Partner, includes everything offered to the Basic and Advanced members as well as a listing on Corepoint's web site; Relationship Management support; and participation in company/customer events.

Organizations looking to extend their IBM Business Partner relationship by becoming Corepoint Business Partners include: Alternate Access Inc.; (CCS) Cothern Computer Systems, Inc.; DAC Systems; VoiceRite, Inc.; Castel; MicroAutomation, Inc.(TM) ; Voice Data Solutions, Inc.; Mosaix, Inc.; The Info Group; Quality Call Solutions; Voice Integrators, Inc.

For additional information about the Corepoint Business Partner Program, visit http:\\www.corepoint.com or call toll-free 1-800-627-8363 x1109 (North America) or 1-770-835-9902 (worldwide).

About Corepoint

Corepoint Technologies, an IBM software company, develops packaged business applications and enabling technologies for the customer relationship management (CRM) market. The company's comprehensive software suite helps businesses select, acquire, manage and grow profitable, loyal customer relationships, resulting in enhanced financial success. A global company founded in 1998, Corepoint is headquartered in Indianapolis, Indiana, USA; maintains sales and service operations in offices located throughout the United States, Europe, Asia Pacific, Australia, South Africa and South America; and has over 800 employees.

Corepoint is a trademark of International Business Machines Corporation in the United States and/or other countries.