Corel Enhances and Improves Client Service Programs -- Additions and Changes Made to All Levels of Service.OTTAWA--(BUSINESS WIRE)--March 16, 1999--COREL (Nasdaq:COSFF) (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :COS.) Corel Corporation (company) Corel Corporation - A software publisher best known for the CorelDraw application. Founded in June 1985 by Dr. Michael Cowpland, Corel Corporation was originally a systems integration company. is pleased to announce that it has improved and enhanced a variety of aspects of its Client Service Programs offered in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Sweeping changes have been made to Corel's Solution Partner Program for Solution Partners; the Corel(R) Approved Service Bureau Program PerfectImage Membership for graphics imaging companies has been introduced; Corel's new Customer Feedback Program and Customer Satisfaction Team, a new team that will be available to customers through a 1-800 line, will offer a new level of support to Corel's customers; and new and enhanced programs in Product Support Services Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services. will make it easier for customers to get help from Corel. "Corel is committed to customers of all levels, and we are showing this through the changes and additions we've made to all levels of our customer service programs," said Dr. Michael Cowpland Michael Cowpland (born April 23, 1943) is a Canadian entrepreneur, businessman, and the founder and one-time president, chairman and CEO of Corel, a Canadian software company. Cowpland was born in Bexhill, Sussex, England and obtained a BSc. , president and chief executive officer of Corel Corporation. "We value our customers and want to ensure that they get the support they need no matter where they are in the system." New Solution Partner Program Corel's new Solution Partner Program is designed to give Corel(R) Solution Partners development support so they will have an advantage in the fast-paced industry of high tech. The program will give Solution Partners tools to share resources, understand problems and find time to develop new business leads. Corel Solution Partners will have the ability to develop custom solutions and integrate products with VisualBasic(R) for Applications in WordPerfect(R) Office 2000. This gives them access to a powerful and flexible tool that improves the quality of their development time and reduces the effort required to provide customized solutions. For a subscription price of US $549(1) a year the Corel(R) Platinum Partner will receive: 10 free Corel software licences; 10 free developer/technical support incidents; logo and trademark access; the Corel Solution Partner Product Guide listing; updates, news and information; Beta software Noun 1. beta software - software that has not yet been released but has received an alpha test and still has more bugs than a regular release; "beta software is usually available only to particular users who will test it" ; and access to electronic services. "Our Solution Partners are extremely valuable to us," said Dr. Alan Viau, vice president of client services at Corel. "We are providing a program that will enable our Solution Partners to truly understand our products and to seize seize v. To exhibit symptoms of seizure activity, usually with convulsions. upon the opportunities that our software provides." Under the new program, Corel is asking that all Corel Solution Partners requalify by returning an application form to the company. This form can be found on the Corel Web site at www.corel.com/partners_developers/csp/index.htm. PerfectImage Program Corel's new PerfectImage membership offers enhanced technical support for companies who output/render digital images as a commercial business. Benefits of joining the PerfectImage Program include: free unlimited priority technical support; a free referral service; a monthly newsletter; and a private on-line members-only Internet forum See forum. . The PerfectImage membership now consists of three levels: Standard, PerfectImage Professional (Franchise memberships available), and PerfectImage Platinum. The Standard membership is an excellent technical support offering for all bureaus that output CorelDRAW(R) files. The Professional level is an enhanced level of specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. support that offers additional support benefits designed to assist members with matters pertaining per·tain intr.v. per·tained, per·tain·ing, per·tains 1. To have reference; relate: evidence that pertains to the accident. 2. to prepress film output. Platinum members receive proactive account management, direct access to software engineers, and are featured on the Corel Web site with a link if one is available, and contact information if a link is not available. PerfectImage Professional and PerfectImage Platinum members are assured that they possess the pertinent PERTINENT, evidence. Those facts which tend to prove the allegations of the party offering them, are called pertinent; those which have no such tendency are called impertinent, 8 Toull. n. 22. By pertinent is also meant that which belongs. Willes, 319. and relevant technical expertise to consistently output correct commercial film from CorelDRAW at the imagesetter A machine that generates output for the printing process, which is either a film-based paper that is photographed or the actual film for making the printing plates. Input comes from the keyboard, or via disk, tape or modem. if they adhere to adhere to verb 1. follow, keep, maintain, respect, observe, be true, fulfil, obey, heed, keep to, abide by, be loyal, mind, be constant, be faithful 2. the techniques and information provided by Corel on an ongoing basis. "CorelDRAW is an award-winning graphics application that millions of people are having tremendous success with," said Dr. Viau. "The goal of the PerfectImage program is to make sure that our users have success when they use the application. If we ensure that the service bureaus are comfortable with the application, then we can be sure that our users will get the great film and print results they want if they contact one of our Corel Approved Service Bureau Program members." New Customer Feedback System Corel is furthering its commitment to a customer-focused culture with its new Customer Feedback System. The new system features Corel's new Customer Satisfaction Team, which any customer can contact by calling 1-800-77-COREL. The team will respond to customer calls about products, services, processes and other issues that might arise. The team will then produce a quantitative analysis Quantitative Analysis A security analysis that uses financial information derived from company annual reports and income statements to evaluate an investment decision. Notes: of the calls and provide feedback to various departments within Corel. Corel's shared team focus on the customer will strengthen the relationship. "Corel has always taken our customers seriously," said Dr. Viau. "The Customer Satisfaction Team is our way of cementing this relationship and showing customers that we are listening to them and that their opinions will make a difference in the company." New Services for Product Support Corel has expanded and enhanced its client services for WordPerfect(R) product support so that corporate users will find it even easier to get the help they need from Corel. Corel has added one entry-level program, and enhanced features and lowered prices for some of the programs that already exist. The Premium Ultra Lite program is the new offering, which will be available to members in two packages. The Premium Ultra Lite will be offered for US $1,825(1); the Premium Lite will be available for US $3,600(1). Premium Ultra Lite program members will receive support for up to 25 incidents from a Premium Technician See PC technician and software technician. , access to the 1-800 line and the Start-Up Kit. Premium Lite program members will receive support for up to 50 incidents, service from a Premium Technician, access to the 1-800 line and the Start-Up Kit. Corel has added features for the following programs: the Premium Standard Package, the Premium Plus Package and the Premium Elite Package. Corel has also lowered the price of the Premium Elite Package. The Premium Standard Package, available for US $18,999(1), has been enhanced to offer service for up to 150 incidents from unlimited contacts within the company or unlimited incidents from three contacts within the company; service from a Premium Technician; access to the 1-800 line; the Start-Up Kit; 24-hour, seven-day support; the Call Status Report; and support from a Service Account Manager. The Premium Plus Package, available for US $22,399(1), has been enhanced to offer service for up to 175 incidents or five contacts; service from a Premium Technician; access to the 1-800 line; the Start-Up Kit; 24-hour, seven-day support; the Call Status Report; support from a Service Account Manager; and one two-day visit by a Premium Technician. The Premium Elite Package, available for US $25,499(1), has been enhanced to offer service for up to 200 incidents or seven contacts; service from a premium technician; access to the 1-800 line; the Start-Up Kit; 24-hour, seven-day support; the Call Status Report; support from a Service Account Manager; and two two-day on-site visits by a Premium Technician. (1) Prices subject to change without notice. Corel Corporation Corel Corporation is an internationally recognized developer of award-winning graphics and business productivity applications. Development of market-leading products such as the CorelDRAW(R) line of graphics applications and the Corel(R) WordPerfect(R) Suite of business tools is continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. evolving to meet the demands of the corporate, retail and academic markets. Committed to performance, compatibility, value and open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced , Corel develops products for the Windows(R), Macintosh(R), UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). (R), Linux(R) and Java(TM) platforms. Corel's common stock trades on The NASDAQ Stock Market Nasdaq stock market The first electronic stock market listing over 5000 companies. The Nasdaq stock market comprises two separate markets, namely the Nasdaq National Market, which trades large, active securities and the Nasdaq Smallcap Market that trades emerging growth companies. (SM) under the symbol COSFF and on the Toronto Stock Exchange Toronto Stock Exchange (TSE) Canada's largest stock exchange, trading approximately 1,200 company stocks and 33 options. under the symbol COS. For more information visit Corel's Web site at www.corel.com. Corel, WordPerfect, CorelDRAW and the Go Further logo are trademarks or registered trademarks of Corel Corporation or Corel Corporation Limited. Linux is a registered trademark of Linus Torvalds Linus Benedict Torvalds (born December 28 1969 in Helsinki, Finland) is a Finnish software engineer best known for initiating the development of the Linux kernel. . UNIX is a registered trademark of The Open Group. All other product and company names are trademarks or registered trademarks of their respective companies. |
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