Corel Corp. embraces total customer satisfaction through partnership with Onyx Software; Corel to improve sales, service, support, marketing and quality assurance efforts with ONYX's enterprise, client/server customer management software.

BELLEVUE, Wash.--(BUSINESS WIRE)--Sept. 12, 1995--ONYX Software Corp. announced today that Corel Corp. has purchased ONYX Customer Center for all of their enterprise customer management needs.

Corel's Customer Service and Order Processing groups were fully implemented as of Aug. 31. Sales, Marketing and Quality Assurance departments will be added to the same enterprise solution over the next 90 days.

ONYX Customer Center is the only client/server solution available that manages all enterprise customer interactions from a single application. ONYX Customer Center combines functions for contact management, sales opportunity management, customer service, product support, quality assurance, marketing campaign management, literature processing, product tracking, surveying, order entry and more. While existing applications focus on single departmental functions, such as Customer Service or Sales Automation or Marketing, ONYX Customer Center combines these and all other customer processes within a single, tightly integrated application and database.

"Many businesses talk of their commitment to improving all relationships they share with their customers," said Brent Frei, ONYX president. "Corel joins the ranks of our customers who are now able to walk this talk."

Corel Corp., headquartered in Ottawa, Canada, is recognized internationally as an award-winning developer and marketer of PC graphics and multimedia software. Corel is a world leader in the graphics market, dominating with 91% of the Windows based illustration market in the United States. It is the largest software developer in Canada, ranks in the top 3 for retail sales worldwide, and ranks in the top 10 for application software companies in the world.

"When evaluating customer solutions, our main focus was the ability to maintain a centralized database which would manage all our customer interactions using one application," said Lesley Kiggins, database analyst for Corel.

"This meant that Customer Service, Sales, Marketing and Technical Support would profit from access to customer information recorded elsewhere within the company. ONYX Customer Center is the only application we found that fulfilled this requirement while offering links to our Finance, Engineering and IVR Systems. That, and the capability to `Corel-ize' the system made ONYX Customer Center the obvious choice for us."

Adds Stephanie Leclair, Customer Service manager for Corel, "This is a direct investment in better servicing our customers. ONYX helps us provide our customers with the information they want, how they want it, and when they want it."

ONYX Software Corp. is a privately held company headquartered in Bellevue. For more information on ONYX Customer Center or on ONYX Software Corp., please call 206/451-8060, email [e-mail] or visit ONYX's home page at http://www.onyxcorp.com.

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CONTACT: Onyx Software, Bellevue

Lisa Hawk, 206/451-8060