CoreComm Selects ClickSoftware To Optimize Its Service Operations.

Business/Technology Editors

CAMPBELL, Calif.--(BUSINESS WIRE)--Aug. 8, 2000

Full Service Telecommunications Company to Use ClickSchedule Software Solution to Further its "Internet-Centric" Initiative to More

Efficiently and Effectively Schedule Installation, Maintenance, and

Repair Calls

ClickSoftware Technologies Ltd. (Nasdaq: CKSW), a leading provider of software products for optimizing service operations, today announced that CoreComm, a provider of integrated telephone, Internet, and data services to business and residential customers in targeted markets throughout the United States, has purchased its ClickSchedule optimized scheduling software. CoreComm will use ClickSchedule, integrated with its internally developed Customer Relationship Management system, to optimally schedule their field technicians for installation, maintenance, and repair.

Initially, ClickSchedule will be implemented in a call center environment where it will increase the utilization of the CoreComm service workforce by intelligently scheduling the right technician at the right time and by minimizing travel time from customer to customer. The project will make use of ClickSoftware's proprietary Fast Track implementation methodology, which is designed to get clients up and running with ClickSchedule in as little as 20 business days. In the next phase of the project, Web-oriented CoreComm customers will be able to log onto the company Web site and self-schedule their service requests 24 hours a day, 7 days a week. Customers who prefer to schedule service requests over the phone can continue to do so.

According to Kim Liston, vice president of Information Systems for CoreComm, "ClickSchedule will enable us not only to schedule our field force using fewer dispatchers but also to get more service calls out of every technician. And our customers will be able to order and schedule service over the Web in the very near future."

"We are pleased that a dynamic telecommunications company like CoreComm has selected our ClickSchedule intelligent scheduling solution. ClickSchedule and our other ClickSoftware solutions help ensure that the right technician will show up with the right parts at the right time the first time," said Moshe BenBassat, ClickSoftware CEO and chairman. "What's more, CoreComm will soon be able to offer its customers even greater ease and convenience by letting them self-schedule their calls over the Web," added BenBassat.

About ClickSoftware

Headquartered in Campbell, Calif., ClickSoftware is a provider of software products that optimize service operations and service marketplaces in B2B and B2C environments. The company also has offices and distributors throughout the United States, as well as in Canada, Germany, Israel, and the United Kingdom.

ClickSoftware's products, which include ClickSchedule for dynamic resource optimization, ClickFix for remote diagnostics and troubleshooting, and ClickAnalyze for measuring business performance and resource planning, can be used in both internet and intranet environments. Thanks to their comprehensive set of APIs, ClickSoftware products can be easily integrated with almost any CRM, ERP or custom system. Leading CRM and ERP vendors such as Clarify/Nortel, i2, SAP, Siebel, and Vantive/PeopleSoft include ClickSoftware solutions as part of their product offerings.

ClickSoftware customers include: AT&T Canada, Bell Atlantic, Bell Canada, British Gas, Caterpillar, Compaq Computer Corporation, Crawfords, Crown Cable, EMEB, Enbridge Home Services, Gerber Technology, High Speed Access Corp. (HSA), ICL, Level 3 Communications, Swisscom, RCN, UPC, and Wards. For more information about ClickSoftware, call 888-438-3308 or 408-377-6088 or visit www.clicksoftware.com.

About CoreComm

CoreComm is a new kind of communications company which delivers integrated phone, Internet, and fast data service to homes and businesses in markets throughout the U.S. Several hundred thousand customers are already enjoying telephone and Internet services from CoreComm and its pending acquisitions. CoreComm has operations in several cities, including Cleveland, Columbus, and Chicago. For more information about products and services, please visit www.core.com or call toll-free 1-877-CORECOM (1-877-267-3266).

Except for historical information contained herein, this press release contains express or implied forward looking statements about ClickSoftware's products, markets, future operations, product performance, and ability to integrate with other software products. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: delays in or failure to develop future products, integrations, or enhancements and upgrades to existing products; uncertainties regarding future product performance and efficiencies developed therewith; and other risks set forth in ClickSoftware's filings with the Securities and Exchange Commission, specifically ClickSoftware's prospectus dated June 22, 2000. Investors and potential investors are directed to our prospectus for additional information.