Corda Technologies' Customer Service and Support Dashboard is Now Available on Salesforce.com's AppExchange.Salesforce.com Customers Can Utilize the Power of Corda's Customer Service and Support Dashboard (1) See Mac Dashboard. (2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard. within Salesforce SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- In a move that will deliver enhanced CSS (1) See Cascading Style Sheets. (2) (Content Scrambling System) The copy protection system applied to DVDs, which uses a 40-bit key to encrypt the movie. performance management capabilities, Corda Technologies has released the Customer Service and Support Dashboard for salesforce.com's AppExchange. Corda's solution delivers actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. - users will be able to see instantly how their CSS organizations are performing. Built on the Force.com platform, Corda's Customer Service and Support Dashboard is immediately available for test drive and deployment at http://www.salesforce.com/appexchange. The announcement was made today at Dreamforce '07, salesforce.com's user and developer conference. Corda's Customer Service and Support Dashboard was created with the guidance of industry experts who have built successful CSS operations at Fortune 500 companies. Pulling data directly from Salesforce, the dashboard provides enhanced performance management, tracking vital Key Performance Indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. (KPIs) for customer service and support organizations. Corda's Customer Service & Support Dashboard allows users to: * Manage cases with powerful graphics * Track agent performance * Proactively manage contracts * See customer accounts at a glance "Customer Service and Support is a process intensive business," said John Purvis John Purvis (born July 6, 1938 in St Andrews) is a British politician, and a Member of the European Parliament for Scotland for the Conservative Party. His first session in the European Parliament was from 1979 to 1984, for the Mid-Scotland and Fife seat. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president of Corda. "World-class performance comes to those who watch the details of mean-time-to-resolution, backlog, self-service, and related measures. Corda's solution presents all of the important customer service and support KPIs and displays them in a way that highlights where the issues are." Salesforce.com users can capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the power of Customer Service and Support Dashboard straight from AppExchange or Corda's Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. can work with the user to customize the dashboard application. "Thousands of salesforce.com customers are using the AppExchange to extend the benefits on on-demand applications throughout their business," said George Hu, Chief Marketing Officer, salesforce.com. "Corda's AppExchange certified See certification. Customer Service and Support Dashboard solution will enhance the performance of a very important segment of salesforce.com customers - the customer service and support organization." More information on Corda's Customer Service and Support Dashboard Solution is available either at http://www.salesforce.com/appexchange or at www.corda.com. Force.com Platform and the AppExchange Force.com is the on-demand platform for the next generation of business applications. Force.com reinvents traditional customization and integration and enables the creation of a whole new generation of on-demand applications that go beyond client/server computing computing - computer . Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to benefit the entire on-demand community. The AppExchange economy continues to expand as thousands of salesforce.com customers have installed thousands of on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange. About Corda Technologies Corda Technologies is the leading provider of enterprise solutions for creating dashboards and interactive data visualization See information visualization. solutions that enhance performance management and smart decision-making. For a decade, Corda has led the evolution of data visualization from static charts and graphs to interactive, intuitive strategic dashboards. Its award-winning solutions include developer tools, enterprise server products and professional services that improve business performance and enable customers worldwide to enhance bottom-line results. For more information regarding Corda, its customers, awards and partners, please visit http://www.corda.com or call (800) 968-3240. 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