Coral Springs, Fla., first local government named winner of Baldrige Award.
Coral Springs Coral Springs, city (1990 pop. 79,443), Broward co., SE Fla.; inc. 1963. Largely residential, it is a city that has grown rapidly along with the southern Florida and Fort Lauderdale area. The population of Coral Springs nearly doubled between 1980 and 1990. , Fla., is the first local government in the nation to receive the Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson, it was established by the Malcolm Baldrige National Quality , a Presidential honor that recognizes U.S. companies for organizational performance excellence.
This is the first year nonprofits could apply for the award. Of the five winners, two were in the nonprofit category, including Coral Springs.
"We are proud to be the first local government in the nation to win the Baldrige Award," said City Manager Mike Levinson. "We are even prouder of the business improvements and results that have earned us this most prestigious award."
Named for late Secretary of Commerce Malcolm Baldrige
Of 84 total applicants, Coral Springs was one of 13 nonprofits to apply and one of only four to receive a site visit in its category.
Organizations applying for the award undergo a rigorous evaluation process. Nine examiners spent a week with city staff members, evaluating the city's business processes against seven strategic criteria, including leadership, strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. , customer and market focus, measurement and analysis, human resource focus, process management and results.
"The real value in applying for this award is in the rigorous evaluation process," Levinson said. "The constructive feedback from Baldrige helps us improve the way we do business. The community benefits when we deliver goods and services In economics, economic output is divided into physical goods and intangible services. Consumption of goods and services is assumed to produce utility (unless the "good" is a "bad"). It is often used when referring to a Goods and Services Tax. in the most responsive and responsible manner."
In 1993, Coral Springs began using a business model that takes customer input and data analysis into consideration before mapping initiatives in the Strategic and Business Plans. The city develops process improvements while comparing results to Fortune 500 businesses and top local governments.
Expenses for the site visit to Coral Springs were underwritten by the local business community.
"We have so much gratitude for our Chamber of Commerce and the many local businesses that made this site visit possible," said Coral Springs Mayor Scott Brook. "Their commitment and support is part of what makes Coral Springs an exceptional community."
Recipients of the 2007 award will be honored next month in Washington, D.C. In addition to Coral Springs, the other winners include:
* PRO-TEC Coating Co., Leipsic, Ohio (small business)
* Mercy Health System Mercy Health System is a non-profit health care provider and hospital based in Janesville, Wisconsin, with over 50 facilities in over 20 communities across a seven-county area including parts of Illinois. , Janesville, Wisc. (health care)
* Sharp HealthCare, San Diego, Calif. (health care)
* U.S. Army Armament Research, Development and Engineering Center, Picatinny Arsenal, N.J. (nonprofit)
Details: For more information on Coral Springs, visit www.coralsprings.org. For more information on the Malcolm Baldrige National Quality Award, visit www.nist.gov.