Copper Mountain and DeskTalk Announce Advanced SLA and Performance Reporting Solution for DSL Networks.Business Editors/High-Tech Writers PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--June 19, 2000 Reports Help CLECs Plan for Network Growth and Assure ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. and Enterprise Customers That SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. Commitments Are Being Met Copper Mountain Networks, Inc., (Nasdaq:CMTN) the market-share leader in business Digital Subscriber Line See DSL. (communications, protocol) Digital Subscriber Line - (DSL, or Digital Subscriber Loop, xDSL - see below) A family of digital telecommunications protocols designed to allow high speed data communication over the existing copper telephone lines between end-users and (DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary ) equipment, and DeskTalk(R) Systems, Inc., a leading developer of Web-based performance management software, announced today an alliance that provides an advanced network management reporting solution for DSL networks. The solution feeds performance statistics gathered by Copper Mountain's CopperEdge(R) DSL concentrators into DeskTalk's TREND(R) performance management solution, enabling Competitive Local Exchange Carriers (CLECs) and Internet Service Providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISPs) to generate capacity planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. , performance monitoring, and Service Level Agreement (SLA) reports. "As CLECs move from offering best-effort Internet access See how to access the Internet. services to offering mission-critical services such as Frame Relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. over their DSL networks, it becomes ever more important that they be able to easily and efficiently manage network performance, and offer their subscribers SLA reports," said Keith Higgins, director of marketing for Copper Mountain. "By partnering with DeskTalk, Copper Mountain can provide carriers with a complete, easy-to-use reporting solution. The ability to back up their SLA guarantees with performance monitoring data will enable carriers and service providers to offer new Quality of Service (QoS) and tiered service offerings." "Every carrier offers a different suite of services and an assortment of SLAs to back them," said Steve Mank, vice president of marketing and business development at DeskTalk. "Porting information from CopperEdge concentrators to DeskTalk's TREND gives our joint customers the customized reports they need to meet the specific requirements of each and every end user." A Variety of Reports The combined Copper Mountain-DeskTalk solution enables service providers to generate a variety of reports for both internal and external use. Performance management and capacity planning reports enable carriers to determine if their Copper Mountain equipment is optimally provisioned and help them anticipate the need for more capacity. Carriers can also use the Copper Mountain-DeskTalk solution to help diagnose historical or chronic problems and to alert Network Operation Centers to potential problems. CLECs can also generate SLA reports to assure their ISP and large enterprise customers that they are fulfilling their performance commitments. The CopperEdge records information on each DSL service a carrier offers and partitions information by service provider. TREND can use this information to create SLA reports for each service provider and publish them securely over the Web. Service providers, in turn, may decide to publish the SLA reports to their end users. The ability to provide SLA reports reduces carriers' costs and increases revenues by enabling them to offer usage-based billing and reporting. "SLA reporting is essential for DSL service providers offering Frame Relay over DSL and other mission-critical services," said Erin Dunne, Manager of Research Services at Vertical Systems Group (http://www.verticalsystems.com). "Providers absolutely require SLA statistics for network availability and uptime, increasingly required by business users for fail-safe protection. SLAs and other premium services provide an opportunity for carriers to increase profitability through differentiated service offerings." Scalable Solution Uses Network Resources Efficiently Copper Mountain has service provider customers that have installed thousands of DSL concentrators as they scale to meet the increasing demand for DSL services. These service providers need a cost-effective means of reporting that does not involve polling hundreds of thousands of end points--an approach that consumes critical network bandwidth. Copper Mountain and DeskTalk provide a superior reporting solution by making use of the bulk statistics capability of CopperEdge DSL concentrators. Each CopperEdge collects and records statistical data from all attached subscribers at selectable intervals. These optimized statistics are periodically transported to DeskTalk's TREND performance management application located at the carrier's Network Operations Center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. (NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, ). No polling is involved. TREND uses the data to generate and distribute Web-based reports. "Copper Mountain's platform provides extensive performance data that helps NorthPoint manage its DSL network on a day-to-day basis," said Shahin Bakhshandeh, vice president of engineering, NorthPoint Communications. "By combining this data with DeskTalk's capabilities, we now have a great reporting tool as well. These reports give us greater insight into and control over our network and help NorthPoint provide a high level of customer service." Copper Mountain Multi-Service Solutions Copper Mountain engineered its CopperEdge DSL concentrators to have the flexibility and intelligence needed to support multiple types of DSL concurrently, including Asymmetric DSL (ADSL See DSL. ADSL - Asymmetric Digital Subscriber Line ), G.lite, ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. DSL (IDSL See DSL. ), and Symmetric DSL (SDSL See DSL. SDSL - Single-line Digital Subscriber Line ), and to deliver a full suite of data and voice services. The CopperEdge provides bandwidth of up to 8 Mbps on a DSL line using a single copper pair. In addition, the concentrators support multiple services over DSL, including Internet access, toll-quality voice services, corporate virtual private networks (VPNs), and Frame Relay. This multi-service capability enables service providers to differentiate themselves from their competitors, enhance revenues, and retain customers. CopperView network management tools provide configuration, fault analysis, and performance monitoring throughout the network from the carrier's central operations center, resulting in substantial savings in time, cost, and complexity in managing DSL equipment network-wide. About DeskTalk's TREND DeskTalk's TREND is an intelligent, Web-based reporting solution that automates the collection and analysis of performance data, couples it with its industry-leading predictive tools to warn service providers of impending im·pend intr.v. im·pend·ed, im·pend·ing, im·pends 1. To be about to occur: Her retirement is impending. 2. network problems, and delivers comprehensive reports with full interactive access for Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. users. Built on a modular, distributed open architecture, TREND scales to meet the demanding requirements of the largest service provider networks. TREND supports custom report design, tailored threshold definitions and specialized service level calculations required with today's IP-based, e-business infrastructures. TREND performance reports help service providers proactively manage service level agreements, optimize existing resources and accurately plan future growth. About DeskTalk Systems, Inc. Headquartered in Torrance, Calif., DeskTalk Systems develops complete, end-to-end solutions for applications, systems, and network performance management. DeskTalk's TREND products enable service providers to improve and guarantee performance by optimizing IP-based next generation network infrastructures. Prominent service providers, including AT&T, MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. , British Telecom, Bell Nexxia, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Northpoint, Verio, Qwest, Rhythms, and Mindspring depend on DeskTalk's TREND to deliver Quality of Service and insure Service Level Agreements are met. DeskTalk is a privately held corporation Noun 1. privately held corporation - a corporation owned by a few people; shares have no public market close corporation, closed corporation, private corporation , funded by Bear, Stearns & Co., Signal Equity Partners, Geocapital Partners and Nortel Networks. For more information about Desktalk, call us at 310/630-1000, fax us at 310/323-6197, send email to info@desktalk.com. or visit us on the Web at www.desktalk.com. About Copper Mountain Networks Copper Mountain Networks, Inc., (Nasdaq:CMTN) develops and markets a comprehensive family of Digital Subscriber Line (DSL) solutions that enable high-speed internetworking over existing copper facilities. The company's mission is to enable carriers and other service providers to offer a full range of high-performance, cost-effective data and voice services over DSL that are easy to deploy, use, and manage. Copper Mountain's CopperRocket(R) CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment family addresses the bandwidth, reliability, ease-of-use, and cost concerns of remote offices and users. Its CopperEdge(R) DSL concentrators, OnPrem(tm) multi-tenant unit (MTU (1) (Maximum Transmission Unit, Maximum Transfer Unit) The largest frame size that can be transmitted over the network. For example, an Ethernet MTU is 1,500 bytes. Messages longer than the MTU must be divided into smaller frames. ) concentrators, and CopperView(tm) network management solutions offer a robust and scalable platform for carriers and MTU service providers to generate a high return on investment while satisfying the ever-increasing user demand for bandwidth. Customers wanting more information about Copper Mountain products can contact Diana Helfrich at 650/687-3314 or visit the company's World Wide Web site at http://www.coppermountain.com. For investor relations Investor relations The process by which the corporation communicates with its investors. information, call toll free 877/INFO-CMTN (463-6268) or contact the company at IR@coppermountain.com. Portions of this release contain forward-looking statements regarding future events and are subject to risks and uncertainties. Copper Mountain wishes to caution you that there are some factors that could cause actual results to differ materially from the results indicated by such statements. These factors include, but are not limited to, quarterly fluctuations in operating results attributable to the timing and amount of orders for our products, the concentration of our revenue in a small number of customers, factors affecting the rate of DSL deployment by our customers, market acceptance of our products, our ability to keep pace with rapidly changing product requirements, and factors affecting the demand for DSL technologies. We refer you to the documents Copper Mountain files from time to time with the Securities and Exchange Commission, specifically the section titled Risk Factors in our Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 1999 and other reports and filings made with the Securities and Exchange Commission. Note to Editors: Copper Mountain and all Copper Mountain product names are trademarks of Copper Mountain Networks, Inc. All other marks are the property of their respective owners. |
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