Cook County Looks to Avaya for Advanced Voice Systems -- Contract Valued At $17.5 Million.Business Editors CHICAGO--(BUSINESS WIRE)--Sept. 12, 2000 Avaya, the former Enterprise Networks Group to be spun off from Lucent Technologies (NYSE NYSE See: New York Stock Exchange :LU) at the end of September, today announced that it is providing an across-the-board upgrade to the Cook County, Illinois Cook County is a county located in the U.S. state of Illinois. As of 2000, the population was 5,376,741, making it the second largest county by population in the United States (after Los Angeles County, California), and accounting for 43. communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. . Cook County is home to Chicago and 5.2 million people, and has the third largest governmental telephone system in the country. The contract, valued at $17.5 million, will create a highly efficient telecommunications network A telecommunications network is a of telecommunications links and nodes arranged so that messages may be passed from one part of the network to another over multiple links and through various nodes. for the 21st century. The new technology installation, scheduled for completion by February 2001, features 30 new DEFINITY(r) Enterprise Communications Servers, call center technology, voice mail solutions for 30 locations, and upgrades to existing equipment in 23 county offices. The system will help the county reduce local toll charges by millions of dollars, while providing automated announcement services and efficiently distributing calls to reduce waiting time and busy signals for county residents. The system uses technology called "look-ahead interflow In`ter`flow´ v. i. 1. To flow in. " to route calls to available agents outside the local office during peak calling periods. The Avaya servers will process 15,000 calls during the peak hour of each day. Each county office will have the same configuration, allowing employees to work at different offices with ease. Administration will be simpler and will be consolidated into fewer locations. Also, as new software technology becomes available, enhancements will be installed at all offices, keeping each office current. "The information technology age in which we live affords us vast opportunities to make the most of our telecommunications investment," said Cook County Board President John Stroger John H. Stroger, Jr. is a politician who in 1994 became the first African American president of the Cook County, Illinois Board of Commissioners. Stroger is a member of the Democratic Party. Early life John Stroger was born May 19 1929 in Helena, Arkansas. . "Working with Avaya, Cook County will realize millions of dollars in savings on design engineering, maintenance, training equipment and line charges." The Avaya network will provide advanced voice mail options through the county's 26,000 phones, allowing county employees to better manage their daily workload and giving them the ability to record announcements that will answer some of residents' more routine questions 24 hours a day. For example, if residents want directions or don't know Don't know (DK, DKed) "Don't know the trade." A Street expression used whenever one party lacks knowledge of a trade or receives conflicting instructions from the other party. what forms they need to bring to the tax office, the system can give that information any time, day or night. The new Avaya system also enables the county to pinpoint Emergency 911 calls to a specific phone anywhere in the county much faster than before. The contract includes a separate network for the Cook County Bureau of Health Services health services Managed care The benefits covered under a health contract . Starting with the Fantus Clinic installation in November, health care facilities will be linked through a single voice mail system and five digit dialing. "We're delighted to be able to continue serving Cook County's communications needs," said John Sweeton, area sales vice president for Avaya. "We look forward to helping the county stay on the leading edge for years to come." Avaya, formerly the Enterprise Networks Group of Lucent Technologies, headquartered in Basking Ridge, N.J., USA, is a leading provider of communications systems for enterprises, including businesses, government agencies and other organizations. Avaya offers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling Structured Cabling is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems. products and services. Avaya is a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call center systems. Avaya intends to use its leadership positions in enterprise communications systems and software, its broad portfolio of products and services, and strategic alliances with other technology and consulting services leaders to offer customers comprehensive eBusiness solutions. For more information about Avaya, visit its Web at http://www.avaya.com. Lucent Technologies, headquartered in Murray Hill Murray Hill may refer to one of the following places:
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