Convey Systems Live Web Utility Gives Salton A Personal Touch.Business Editors/High Tech Writers CHARLOTTE, N.C.--(BUSINESS WIRE)--May 21, 2001 OnDemand Enhances Customer Service With Video, Voice and Text Chat Convey Systems, a developer of interactive Web-based technology, has announced that Salton, provider of innovative home enhancement products, is using their OnDemand(TM) utility to optimize its customer service, virtually bringing customers to Salton's experts for assistance. Bud Thatcher Thatch·er , Margaret Hilda. Baroness. Born 1925. British Conservative politician who served as prime minister (1979-1990). Her administration was marked by anti-inflationary measures, a brief war in the Falkland Islands (1982), and the passage of a , Salton's Product Director comments, "Convey has given us the ability to personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. the customer service experience for our customers in several ways. Our customer service professionals can be interactive partners in providing the information or the solution the customer needs. The difference in a phone call and an OnDemand interactive session is astounding a·stound tr.v. a·stound·ed, a·stound·ing, a·stounds To astonish and bewilder. See Synonyms at surprise. [From Middle English astoned, past participle of astonen, ." Salton's Web site, www.salton-maxim.com, provides customer care by directly connecting customers and support professionals via the Internet using OnDemand, Convey's Web-based, interactive utility. With simple and efficient technology, the OnDemand utility enables the inquiring inquiring, v to draw information from a client—whether by verbal questioning or physical examination—to assess the person's state of health. customer to speak to and see the expert that personally addresses his needs. Salton's customer services staff interacts with video, voice and text chat features to create comfortable environments that are conducive con·du·cive adj. Tending to cause or bring about; contributive: working conditions not conducive to productivity. See Synonyms at favorable. to enhancing the assistance provided to the customer using only one communication vehicle - the Internet, and one utility - OnDemand. In addition to the Web site implementation, Salton includes the OnDemand utility on their CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. that is distributed to customers and potential customers, providing recipients the convenience of personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. shopping and customer service that is tailored to their needs and schedules. Salton's implementation of the OnDemand utility extends in another direction. Chicago's new Salton store, which opened March 30th, provides customers with the opportunity to shop online within the store. This is very effective for customers who would like to research product information on their own before making an in-store purchase decision. "Salton is providing their personalized, expert service to customers online, using catalogue CD-ROM and inside their physical store. Convey's OnDemand technology is helping Salton be leaders in their market in personalized service," says Mike Sibley, Convey Systems' CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "It's rewarding to see a customer use our product in several ways to create happier customers." Salton, Inc. is an Illinois-based provider of products for living that help consumers create efficient, elegant homes. Salton takes pride in making healthy living easier by bringing an ever-extending line of brands and state-of-the-art technology together in one trusted and proven company. About Convey Systems, Inc. Charlotte-based Convey Systems (www.conveysystems.com) provides interactive Web-based technology that changes the way businesses communicate with customers, suppliers, partners and prospective clients. Founded in 1998, Convey brings people together virtually and connects them on-demand, enabling them to share video, voice and applications using the Internet. |
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