Convey Systems Gives Summitlink a Collaborative Competitive Edge for its Meeting Planning Software.

Business Editors/High Tech Writers

CHARLOTTE, N.C.--(BUSINESS WIRE)--June 24, 2002

OnDemand Enables Summitlink to Remotely Provide Demonstration,

Support and Training to Prospects and Customers

Convey Systems, an innovator in Web-based conferencing software solutions, is providing Summitlink, a leader in meeting planning software solutions, with the Web-based collaborative capabilities of its OnDemand software.

By leading its industry into the use of interactive technology, Summitlink is gaining a competitive edge that makes their services more immediate, more personal and more effective than other providers of meeting planning solutions. Convey Systems' interactive conferencing software gives companies the power to bring their experts to the desktop to meet the needs of customers, prospects, partners and co-workers through enhanced text chat, co-browsing, application sharing and collaboration with two-way video and voice.

Summitlink has implemented Convey Systems' OnDemand software on its Web site to provide visitors with an instantaneous link to a real person. Summitlink also aggressively uses OnDemand's email link, which embeds OnDemand call button capabilities into email that is sent to prospects or customers with the invitation to click the link and be immediately connected with sender.

Robin Crawford, Summitlink's Vice President of Marketing, has found immediate acceptance in her use of this email information request. Crawford said, "Making ourselves available at the instant a Web site visitor needs us is a tremendous advantage. Customers are elated that complex support issues don't have to be put off until a technician can come to the site. Prospects are impressed with the fact that they can see and hear me at the same time they see demonstrations of our solution. Training is also easier to schedule and cheaper for the customer when accomplished remotely."

Crawford sees another advantage - providing multiple Summitlink experts in the same remote sales presentation without the lost time and associated travel expense. You also have access to all of the valuable information on your PC as you support, train, present and demonstrate. OnDemand's collaborative ability allows the trainer or support person to literally see what the customer may be doing incorrectly that he may not be able to articulate in a way that sufficiently shows what is causing difficulty. You are, in essence, standing over the customer's shoulder to review the issue.

Crawford adds, "It provides the best of both worlds. We have valuable relationship building face-time with our customers and prospects and they have access to my staff and the information, which provides the highest level of support, training, and product information. The ability to see us provides a feeling of security with the company and builds confidence in our ability to meet their needs."

Mike Sibley, President and CEO of Convey Systems said, "We are excited about the way Summitlink is using OnDemand. They are taking full advantage of all the features of our solution, not only to serve and support customers, but also to pursue prospects. This is the kind of use we envisioned during development of the software." Summitlink (www.summitlink.com) provides meeting and event planning software solutions to government organizations as well as large corporations, small businesses and associations that span a variety of industries.

About Convey Systems, Inc.

Charlotte-based Convey Systems (www.conveysystems.com) provides interactive Web-based technology that changes the way businesses communicate with customers, suppliers, partners and prospective clients by enabling companies to bring their experts to the desktop. Convey Systems, founded in 1998, accomplishes the personalization of Internet communications through video, voice over IP, text chat, co-browse and application share capabilities in a seamless Web-based utility that builds and strengthens business relationships. Convey Systems provides solutions for reference services within educational, public and professional sectors, help desk services for customer and technical support, kiosk implementations, and sales and marketing applications.

(R)2002 Convey Systems, Inc. All rights reserved. All other product, brand, service or company names mentioned herein are claimed as trademarks or registered trademarks by their respective companies.