Conversive introduces automated chat solution.

Live chat, long one of the most expensive means of interacting with customers, is set to become faster, more accurate, less costly, and user-friendlier, and therefore more popular thanks to a new set of automated chat solutions from Conversive. The Conversive software leverages an organizations knowledge base of products, pricing and procedures into enabling them to create automated responses instantly to routine questions in a conversational format. It provides highly accurate and context-sensitive answers to queries. To personalize and humanize the chat experience, and retain customer interest, Conversive offers a stationary or animated avatar along with recorded voice or text to voice for them. For more complex inquiries that require live agent intervention, the Conversive solution permits seamless transfer of contacts and the interaction records to the staff, who can pick up where the application leaves off Customers get all the answers and attention necessary, thereby reducing expensive calls or worse yet dropped interactions and shopping carts.

www.conversive.com

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