Conversagent's Automated Service Agent Helps Panasonic Demystify Digital Cameras; AskPanasonic Simplifies the Customer Decision-Making Process with Automated Pre-Sales Support.NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- Conversagent, a developer of online customer service solutions, today announced that it has created an Automated Service Agent (ASA Asa (ā`sə), in the Bible, king of Judah, son and successor of Abijah. He was a good king, zealous in his extirpation of idols. When Baasha of Israel took Ramah (a few miles N of Jerusalem), Asa bought the help of Benhadad of Damascus and ) for Panasonic's digital still cameras. The newest addition to AskPanasonic provides customers with detailed digital still camera product information and support using an ASA, Conversagent's online self-service technology. Available immediately at www.panasonic.com, AskPanasonic engages customers in typed natural language conversations and delivers answers to pre- and post-purchase product questions in real time. The initial implementation of AskPanasonic was developed for Panasonic Plasma displays in Spring 2005. A growing number of leading companies, in addition to Panasonic, now use Conversagent's solution, including Comcast, Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. and Procter & Gamble. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. InfoTrends Research Group, worldwide consumer digital still camera sales will hit 82 million units by 2008. The increase in demand is also driving an increase in product offerings and features. Ask Panasonic offers clear and easy-to-access information about optical image stabilization Image stabilization (IS) is a family of techniques to increase the stability of an image. It is used in image-stabilized binoculars, photography, videography, and astronomical telescopes. , mega-pixels, storage capacity, digital zoom Simulating a longer focal length in a digital camera via software. The digital zoom is accomplished via image enhancement software within the camera itself rather than the inherent mechanics of the physical zoom lens. For more details, see optical zoom. and much more. With hundreds of cameras, varying feature sets and brands to choose from, deciding which product to purchase can be confusing for the consumer. AskPanasonic's detailed and consistent product information helps customers make informed purchase decisions. Panasonic is continually evolving its technology, so the management tools of the ASA enable the marketing group to easily add information about new product and feature enhancements. "Conversagent's ASAs help companies deliver great customer service at low cost," said Conversagent's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Stephen Klein. "AskPanasonic goes a bit further by enabling customers to make informed decisions before deciding to purchase." Conversagent's Automated Service Agent System enhances self-service deployments from leading vendors including RightNow, Siebel, PeopleSoft, and SupportSoft, among others. An ASA can be deployed as a managed service or installed on company premises. Information on the Conversagent ASA system can be found at www.conversagent.com or by calling 877-377-2558. About Conversagent Conversagent improves the way companies serve their customers and employees by enhancing service quality at greatly reduced costs. The company's Automated Service Agent engages customers in typed natural-language conversations, and delivers answers in real time. Fortune 100 companies use Conversagent for a broad range of applications, including customer self-service, enterprise information access, marketing and community outreach. Conversagent's innovations are protected by issued and pending patents. Conversagent is based in New York, NY and Sunnyvale, CA. For more information, please visit http://www.conversagent.com. |
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