Convergys.CONVERGYS AT-A-GLANCE * Provides integrated billing, employee care and customer care services * Member of the S&P 500 and Forbes' Platinum 400 * $2.3 billion in 2002 revenues * Serves top companies in wireless, cable/broadband, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology and other industries * 48 integrated contact centers in U.S., Canada, U.K., India and Philippines, with other offices in Europe, Asia, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. and the Middle East * Manages more than 1.7 million customer interactions daily CORE PRODUCTS & SERVICES Convergys serves as a virtual extension of its clients' businesses, providing innovative, award-winning billing, employee care and customer management programs that optimize customer/employee: relationships for a competitive advantage. For more information on billing and employee care services, please visit www.convergys.com. Highlighted below are Convergys' customer management services: * Inbound/outbound customer service * Onshore/nearshore/offshore services * Customer acquisition and retention * Advanced Speech Recognition {ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) * Web self service * Inbound/outbound sales programs * Up-sell and cross-sell programs * Technical support * Campaign management * Market research and customer value management. RECOGNITION Among Convergys' most notable awards: * Business Week magazine named Convergys to its Global 1000 list, its annual listing of the world's most valuable companies. Convergys ranked #435 among U.S. companies and #904 globally based upon market capitalization Market Capitalization A measure of a public company's size. Market capitalization is the total dollar value of all outstanding shares. It's calculated by multiplying the number of shares times the current market price. This term is often referred to as market cap. results obtained through the first half of 2002. * Call Center Magazine bestowed Convergys with its Best Call Center of the Year award for 2003. * Customer Interaction Solutions magazine recognized Convergys as the #1 Inbound contact center agency for six consecutive years--2003, 2002, 2001, 2000, 1999 and 1998. * Fortune magazine cited Convergys as "One of the Most Admired Companies" in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. for the third consecutive year. Convergys was the only billing and customer care company to make Fortune's list in 2002. Convergys works hard to provide exceptional solutions for hundreds of the biggest names in business. Industry-leading companies, in turn, trust Convergys to keep their customer relationships positive and profitable. This list of clients represents just a sample of the hundreds of companies we work with every day. * Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, * RR Donnelley
* United States Postal Service postal service, arrangements made by a government for the transmission of letters, packages, and periodicals, and for related services. Early courier systems for government use were organized in the Persian Empire under Cyrus, in the Roman Empire, and in medieval * BT Retail. Convergys and the Convergys logo are trademarks of Convergys. Convergys refers to Convergys Corporation and all of its wholly owned subsidiaries Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. . [c] 2003 Convergys Corporation. All rights reserved. To learn more, visit www.convergys.com or call 1-800-344-3000. |
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