Convergys to Provide HR Business Services for Whirlpool Corporation; Leading Manufacturer and Marketer of Major Home Appliances Gains Global HR Infrastructure and Increased Capabilities.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, today announced that Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is the world's leading manufacturer and marketer of major home appliances,with annual sales of approximately $18 billion, more than 73,000 employees, and more than 70 manufacturing and technology research centers around the world. (NYSE:WHR WHR World Health Report WHR Waist-to-Hip Ratio WHR Welsh Highland Railway (UK) WHR Western Hemisphere Region WHR Watt Hour WHR Witch Hunter Robin (anime) WHR Waste Heat Recovery ), the world's leading manufacturer and marketer of major home appliances, has selected Convergys as its human resource business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider. With annual sales of over $13 billion and nearly 50 manufacturing and technology research centers around the globe, Whirlpool markets its brands to consumers in more than 170 countries. Ranked 160 on the Fortune 500, Whirlpool has distinguished itself for its focus on developing leaders within the company, having been named to the HR industry's 2005 list of Top 20 U.S. Companies for Leaders. Abbe Luersman, Whirlpool Vice President, Total Rewards & HR Solutions, said, "We selected Convergys as our HRO HRO Housing Referral Office HRO Rostock (Germany, auto license plate) HRO Human Resources Outsourcing HRO Hogeschool Rotterdam (The Netherlands) HRO Human Resources Office HRO Ham Radio Outlet provider because Convergys will enable us to achieve world-class standards through its global infrastructure and robust capabilities. Convergys has repeatedly demonstrated its ability to support multinational organizations such as Whirlpool, and its core values and global business approach are a good match for us. We're confident our employees will benefit from the efficiencies this relationship brings to Whirlpool." "We're delighted to welcome Whirlpool to our growing list of world-class clients," said Karen Bowman, President of Convergys' Employee Care business. "Together, we'll help Whirlpool move from workforce transactions to workforce transformation and advance their HR globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation strategy as well as their long-standing commitment to develop leaders from within their organization." Under the terms of the ten-year contract, Convergys will support Whirlpool employees and retirees from service centers located in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Europe. Convergys will provide Whirlpool with a comprehensive suite of services including payroll, employee service center, benefits administration, workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce and deployment, and data integration aspects of compensation and recruitment. Convergys also will provide support to Whirlpool's global HR group for performance management and succession planning Management Succession Planning In organizational development, succession planning is the process of identifying and preparing suitable employees through mentoring, training and job rotation, to replace key players — such as the chief executive officer (CEO) — as well as supporting functions, such as vendor management, communications, change management, and policy and legal compliance. Bowman continued, "Whirlpool is gaining an improved user experience for its employees as well as speed and efficiencies by outsourcing to Convergys. Our high-touch approach to servicing our clients' workforces will help Whirlpool employees focus on their core competencies while knowing that important issues such as benefits and payroll are being managed locally in an expeditious ex·pe·di·tious adj. Acting or done with speed and efficiency. See Synonyms at fast1. ex manner." For over 20 years Convergys has provided HR solutions to the world's leading organizations including Office Depot, Avaya, Textron, the State of Texas, and Fifth Third BankCorp. Convergys helps companies improve their HR management processes, operations, and service delivery models. Convergys is outthinking and outdoing (tm) on behalf of its clients every day. About Whirlpool Whirlpool Corporation (WHR) is the world's leading manufacturer and marketer of major home appliances, with annual sales of over $13 billion, 68,000 employees, and nearly 50 manufacturing and technology research centers around the globe. The company markets Whirlpool, KitchenAid, Brastemp, Bauknecht, Consul, and other major brand names to consumers in more than 170 countries. About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 67 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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