Convergys to Provide Customer Intelligence Solutions To Global Financial Services Firm.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in relationship management, announced today it has signed a $4.2 million contract to provide customer intelligence solutions to a global financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. firm, a Fortune Top 50 company. Under the terms of the eighteen-month contract, Convergys will perform a suite of marketing research services including the Convergys Point-Of-Service-Evaluation approach to surveying customers. Convergys also will perform brand and image tracking research, competitive marketplace research, customer retention research, decision sciences, analytics and reporting, and executive dashboard and results portal development. Convergys helps organizations leverage each stage of the customer lifecycle. From customer satisfaction research to complex churn modeling, Convergys maximizes each customer encounter using its expertise in customer satisfaction, loyalty, and equity. We also provide an in-house staff of research and database professionals including doctoral-level, accredited accredited recognition by an appropriate authority that the performance of a particular institution has satisfied a prestated set of criteria. accredited herds cattle herds which have achieved a low level of reactors to, e.g. Decision Scientists and Six Sigma Not to be confused with Sigma 6. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects.[1] A defect is defined as nonconformity of a product or service to its specifications. Black Belts, global marketing research facilities, and complete analytical infrastructure. About Convergys Convergys Corporation (NYSE:CVG) is the global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 82 customer contact centers and other facilities in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html |
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