Convergys to Open Second Integrated Contact Center in India -- Expands Global Customer Care Capabilities.

Business Editors/High-Tech Writers

CINCINNATI & BANGALORE, India--(BUSINESS WIRE)--April 16, 2003

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, and the largest, outsourced contact center services provider in the world, announced today it will open its second integrated contact center in India in Bangalore.

Construction of the facility is well underway and the first Convergys employees will be located in the building in less than 30 days. When this facility reaches its production capacity of approximately 1,500 seats, Convergys will have two of the largest, multi-client, US-company-owned contact centers in India. Full employment at the new contact center is expected to exceed 3,000 employees in the next 12 to 14 months.

Located in Bangalore, India's "Silicon Plateau," the contact center will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing. The Convergys facility will be located in close proximity to several other multi-national companies such as IBM and Oracle.

"The 3,000+ employees in our first India contact center in New Delhi (Gurgaon) have validated our strong belief that India offers a motivated workforce of highly-dedicated, well-educated, English-speaking professionals and the infrastructure needed to deliver world-class customer care," said Jack Freker, President of Convergys Customer Management Group. "Given Convergys' extensive experience as the largest, outsourced contact center services provider in the world, we will continue to utilize this pool of talented individuals to deliver consistent, responsive, and cost-effective customer care across multiple channels for many clients."

Convergys has already hired or relocated about 30 members of management including human resources, information technology, facility management, training, and operations staff. The initial class of 70 employees is in training and Convergys will be hiring the initial class of 70 technical help desk representatives in the coming weeks.

When the Bangalore contact center is fully developed, Convergys' two major customer care facilities in India will offer more than 3,000 seats and employ more than 6,000 trained, professional agents providing technical help desk services along with customer support programs 24-hours-a-day for Fortune 1000 companies in the financial services, communications, and consumer products fields.

"The friendly acceptance of Convergys and our initial on-site team by the Bangalore community and hundreds of prospective employees has been excellent," Freker continued. "They are well aware that we will be hiring not only contact center agents in Bangalore, but also many highly-trained, high-tech employees who will be handling technical help desk inquiries by both telephone and Internet involving the most advanced technology."

The new contact center in Bangalore will be closely integrated with Convergys "Global Assurance Network." This gives Convergys control of its end-to-end operations and processes, just as the company has in the United States, Canada, and Europe, and assures 100 percent redundancy in case of an emergency. In the Bangalore contact center, Convergys will deploy this network via international private leased circuits (IPLC) to avoid unnecessary duplication and expense.

"With this capability, Convergys can process any type of customer contact using our trained professionals in one of our contact centers anywhere in the world, " said Freker. "Our clients have the comfort of using the same time-proven systems worldwide with the ability to handle the quick system modifications that are needed to keep pace with our client's changing business needs."

The Bangalore facility will encompass four contact center floors covering 170,000 square feet, testing areas, 13 training rooms, a modern language laboratory, conference and meeting rooms, full cafeteria services, employee transportation, etc. It is being built to international standards with imported furniture ergonomically designed for contact center work with state-of-art generators and backup contingency systems.

Convergys' customer care solutions offer a "high-tech, human-touch" approach that combines advanced information management technologies and high-tech communication channels like the Internet with well-trained customer care specialists operating out of Convergys' integrated contact centers. No other company has the expertise, capabilities, and record of accomplishment that Convergys brings to designing, implementing, and managing effective customer care solutions for its clients.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)