Convergys to Open New Facilities in North Carolina and Kansas.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, and the largest, outsourced contact center services provider in the world, announced today it will open new facilities in North Carolina North Carolina, state in the SE United States. It is bordered by the Atlantic Ocean (E), South Carolina and Georgia (S), Tennessee (W), and Virginia (N). Facts and Figures Area, 52,586 sq mi (136,198 sq km). Pop. and Kansas as part of its continuing plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the Albuquerque, New Mexico “Albuquerque” redirects here. For other uses, see Albuquerque (disambiguation). Albuquerque (pronounced [ˈæl.bə.kɚ.kiː], Spanish: [al.βu. ; Longview, Texas Longview is a city in Texas, United States, located between Dallas, TX and Shreveport, LA. The population was 73,345 at the 2000 census, but a 2005 estimate placed the city's population at 75,609. ; and Cincinnati area facilities Convergys announced earlier this year. * Convergys plans to open a 325 workstation contact center in Charlotte, North Carolina “Charlotte” redirects here. For other uses, see Charlotte (disambiguation). Charlotte is the largest city in the state of North Carolina and the 20th largest city in the United States. , in the 3rd quarter of 2007 and will hire approximately 400 employees. This facility will be Convergys' fourth in North Carolina. Convergys already operates contact centers in Greenville, Jacksonville, and Charlotte, and they have a total employment of more than 1,800. * Also in the 3rd quarter of 2007, Convergys plans to open a new 500 workstation contact center in Wichita, Kansas
Wichita, also known as the Air Capital of the World, is the largest city in the U.S. state of Kansas, as well as a major aircraft manufacturing hub and cultural center. . That facility is expected to generate a minimum of 600 agent and management jobs to include customer service technicians, supervisors, training personnel, human resource officers, network management personnel and site leadership. * Hiring for both management and staff positions is underway at the new Convergys facilities in Albuquerque and in the Cincinnati area, and will begin later this year in Wichita, Charlotte, and Longview. Prospective employees in Albuquerque and Cincinnati should visit the Convergys Web site www.convergys.greatjob.net or call (888) 484-4473 for specific hiring information. "Convergys prides itself on Outthinking and Outdoing [tm] on behalf of its clients every day. The motivated workforce of dedicated, well-educated, professionals and the state-of-the-art infrastructure we've found in both Charlotte and Wichita will help us continue to provide our clients with the world-class customer care our clients expect," said Clint Streit, executive vice president of Convergys' Customer Care business. "We are working with local firms in both metropolitan areas of North Carolina and Kansas and have been able to locate excellent existing buildings for our use. This will enable the quick start-up times we need to meet the expanding needs of our global customer care clients." Once operational, these new contact centers will be closely integrated with Convergys "Global Assurance Network." This gives Convergys control of its end-to-end operations and processes, just as the company has in Canada, India, the Philippines, and Europe, and assures extensive redundancy in case of an emergency. The new Convergys contact centers will be designed to international standards with work areas ergonomically designed for contact center work. These new Convergys facilities will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" applications such as correspondence and processing. Vertical industries to be supported in the new operating sites range from telecommunications to healthcare and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . About Convergys Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys has approximately 74,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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