Convergys to Continue to Enhance Customer Care For DIRECTV under New Multi-year Contract.

CINCINNATI & EL SEGUNDO, Calif. -- Convergys, the major provider of customer care services to DIRECTV since it launched its digital television programming service 11 years ago, will continue to deliver and enhance its world-class customer service to DIRECTV's 15 million customers under a new Master Service Contract.

The multi-year contract extends the existing agreement between Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, and DIRECTV, Inc., the nation's leading digital television service provider.

"We are pleased to continue our association with Convergys," said John Suranyi, president of DIRECTV Sales and Service, "Together we've established the highest standard for customer service in the industry since we began our relationship with the launch of DIRECTV service in 1994. The improvement of our customer service is a top priority for DIRECTV and we have the confidence that Convergys will assist in taking DIRECTV customer care to a new level as DIRECTV continues to lead the industry in growth and introduces exciting new products and services."

"Convergys leverages unsurpassed contact center capabilities and value-added customer support to provide the comprehensive, world-class customer management DIRECTV needs to keep its revenues and subscriber count growing," said Dave Dougherty, president and chief operating officer of Convergys. "Continuing our long and mutually-beneficial relationship with DIRECTV reflects Convergys' innovative, customer-focused approach. This approach combines advanced information management technologies and efficient communication channels with highly-trained customer care specialists operating from Convergys' integrated contact centers."

ABOUT DIRECTV

DIRECTV, Inc. is the nation's leading digital television service provider with 15 million customers. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, Inc. DIRECTV (NYSE:DTV) is a world-leading provider of digital multichannel television entertainment services. DIRECTV is approximately 34 percent owned by News Corporation.

ABOUT CONVERGYS

Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 68 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

Convergys and the Convergys logo are registered trademarks of Convergys Corporation.