Convergys to Assume Operation of Avaya Global Employee Service Operations in EMEA and APAC; Avaya and Convergys to Expand Employee Care Relationship.

Business Editors

CINCINNATI & BASKING RIDGE, N.J.--(BUSINESS WIRE)--May 28, 2003

Convergys Corporation (NYSE:CVG) and Avaya Inc. (NYSE:AV) today announced that Convergys will assume operation of Avaya's global employee service operations serving EMEA (Europe, Middle East, Africa) and Asia Pacific. In addition, Avaya will sign a multi-year contract extension under which Convergys will provide expanded human resources support services to Avaya's employees located in approximately 50 countries throughout EMEA, Asia Pacific, CALA (Caribbean and Latin America), and Canada.

Convergys is a global leader in integrated billing, employee care, and customer care services. Avaya is a leading global provider of communications networks and services for businesses.

Convergys will support Avaya from a state-of-the art employee service center in Guildford, UK. As part of this transaction, Convergys will hire many Avaya employees in Singapore, Australia, China, India, Israel, Japan, Russia, and Guildford and will be providing human resource services in nearly 20 languages.

"Our announcement today reinforces Convergys' commitment to providing outsourced employee care services on a global basis for large multi-national companies. It also represents an important step in the expansion of Convergys' operations internationally," said Steve Rolls, Convergys Executive Vice President, Global Customer Management and Employee Care. "From our state-of-the-art facilities in EMEA and Asia Pacific, we will bring the same focus on technology-driven continuous improvement in outsourced employee care services that has characterized our long-standing relationship with Avaya and our other Employee Care clients."

Convergys and Avaya already have a strong business relationship. Convergys currently provides Avaya with support for payroll inquiries, employee stock purchase administration and staffing support. Avaya provides Convergys with communication systems and related applications and services used by Convergys in its employee care service centers.

Convergys and Avaya will form a strategic relationship to explore business opportunities jointly on a global basis. To support this new alliance, Convergys will operate the service center in Guildford as a showcase for both Convergys' Employee Care capabilities and Avaya's products and solutions. Prospective clients of each company will be able to see world-class service delivery and technology working together.

About Avaya

Avaya Inc. designs, builds, and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)