Convergys names new president, COO.Convergys Convergys (NYSE: CVG) is a multi-national corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. Corporation, a provider of customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. and billing services, has announced that David F. Dougherty, executive vice president of Convergys' Global Information Management Group, has been named president and Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. (COO (Cell Of Origin) See mobile positioning. ) of Convergys. In his new role, Dougherty is responsible for the company's Customer Care and Information Management businesses. Dougherty, a 15-year veteran of the company, continues to report to Convergys Chairman and Chief Executive Officer James F. Orr. It was announced that Jack Freker, president of the Customer Management Group, has left Convergys to pursue other interests. www.convergys.com By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions |
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