Convergys launches Geneva Customer Service. (New Products).

Convergys recently announced the availability of Geneva Customer Service Agent, its new Web-based application that was designed to extend the customer care capabilities of clients using Convergys' Geneva rating and billing software. With Geneva Customer Service Agent, users can better manage day-to-day customer service activities faster and more cost-effectively. Service providers requiring more comprehensive CRM functionality can use Geneva Customer Service Agent's new family of application programming interfaces (APIs). Based around business-level processes, these APIs help enable Geneva to integrate seamlessly with third-party CRM applications and reduce total cost of ownership and technical risk through rapid deployment and the software's product roadmap. Geneva is a real-time, transaction-based rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services. It was designed to provide high availabilit y and reliable performance even over low-bandwidth connections. It uses a Web browser-based thin-client architecture; no additional software is required on client PCs, and deployment was across a large call center was designed to be straightforward, efficient and affordable.

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