Convergys and Tribold Deliver Consolidated Enterprise Catalog for Single Customer View.CINCINNATI & LONDON -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) and Tribold today announced the enhancement of Convergys' Infinys[tm] Business Support System with additional product management capabilities. Through the integration of Tribold's Product Portfolio Manager application software, Convergys will enable Communication Service Providers (CSP (1) (Certified Systems Professional) An earlier award for successful completion of an ICCP examination in systems development. See ICCP. (2) (Commerce Service P ) to centralize vital product data into a single enterprise catalog, improving data integration, product lifecycle Product lifecycle or product life cycle is the course of a product's sales and profits over time. The five stages of each product lifecycle are product development, introduction, growth, maturity and decline. management, business intelligence, and channel management. By integrating Tribold's industry-leading suite of Product Management application software to the Infinys BSS See 802.11. BSS - Block Started by Symbol solution, CSPs can create, manage, and control their products end-to-end, from business case development to product retirement, within a single view across all disparate BSS and OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. systems. This enables dramatic improvements in a CSP's product management performance, reducing time to market for convergent services while increasing profit margins. "Convergence is driving the need for operators to provide better product and service alignment. Yet, current back-office architectures are a challenge to this alignment," said Francois Lancon, Convergys Senior Vice President of Product Management and Marketing. "Integration of Tribold's Product Portfolio Manager application within the Infinys footprint addresses this back-office challenge with a single view of all products and services for each customer." "Effective management of the vast array of product and service bundles in a convergence environment is one of the most significant challenges facing CSPs today," said Catherine Michel, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of Tribold. "This has led to the increasing demand from CSPs for a management solution. Today's partnership with Convergys, combining the capabilities of Infinys with the product management capabilities of our application, directly addresses this demand and ensures CSPs can maximize the profitability of their products and take full advantage of the convergent services opportunity." Tribold is one of the world's leading providers of Product Management enterprise software specifically designed for CSPs. Infinys software drives true convergence while enabling operators to evolve their BSS environments with minimal risk. Built on a modular architecture, Infinys software provides unsurpassed scalability, flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers. With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning software to solve its clients' complex BSS and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is Outthinking and Outdoing[tm] on behalf of its clients every day. ABOUT TRIBOLD Tribold is the world's leading provider of Product Management enterprise software specifically developed for Communication Services Providers (CSPs). The Tribold Product Portfolio Manager(tm) (TPPM) is a single, integrated suite of enterprise product management applications that empower CSPs to put products at the heart of their business. Tribold PPM is based on a Unified Product Catalog and includes Product Data Management (PDM (1) (Product Data Management) An information system used to manage the data for a product as it passes from engineering to manufacturing. The data includes plans, geometric models, CAD drawings, images, NC programs as well as all related project data, notes and ), Product Data Integration (PDI PDI Protein Disulfide Isomerase PDI Personal Docente e Investigador (Spanish: Personal Educational and Investigating) PDI Pre Delivery Inspection PDI Professional Development Institute ), Product Lifecycle Management (PLM (Product Life cycle Management) A comprehensive information system that coordinates all aspects of a product from initial concept to its eventual retirement. Sometimes called the "digital backbone" of a product, it includes the requirements phase, analysis and design ), Product Business Intelligence (PBI PBI protein-bound iodine. PBI abbr. protein-bound iodine PBI, n See iodine, protein-bound. PBI protein-bound iodine. ), Product Channel Management (PCM (1) See phase change memory. (2) (Plug Compatible Manufacturer) An organization that makes a computer or electronic device that is compatible with an existing machine. ) applications. Dramatic improvements in product management performance enable CSPs to drive increased profit from their products by taking products and services to market faster, improving customer service through self-selection and enhancing operational efficiency. Headquartered in London, and with offices in North America and Asia, Tribold was founded in 2003 and is privately held. For more information visit www.tribold.com. ABOUT CONVERGYS Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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