Convergys and Siebel Systems Form Strategic Alliance to Create Unified Solution for Customer Care and Billing.Business Editors, High Tech WritersCINCINNATI & SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--July 11, 2001 Leading Companies also to Deliver Siebel eBusiness Applications in Convergys Outsourced Contact Centers Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing and customer care services, and Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness applications software, announced today that they have formed a strategic alliance to integrate Convergys' contact center capabilities, billing solutions, and operational expertise with Siebel Systems' market-leading eBusiness applications software. The strategic alliance enables companies using Convergys and Siebel Systems to integrate rapidly and cost-effectively Convergys billing and customer management solutions and Siebel eBusiness Applications. This integrated solution will improve customer satisfaction and increase return on investment by providing a comprehensive view of customer interactions, including service and billing history, across all channels. In addition, clients will have access to Convergys' expansive network of 50 outsourced contact centers for the deployment of Siebel eBusiness Applications -- including Siebel Call Center, Siebel Sales, and Siebel Service. Convergys and Siebel Systems will collaboratively sell, market, and integrate their joint solutions primarily for the communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and technology industries. "Working together, Convergys and Siebel Systems offer a robust portfolio of products and services that provide a comprehensive view of a customer's service and billing history," said David Schmaier, Executive Vice President, Siebel Systems. "This allows companies to manage customer relationships better across all channels, and helps improve productivity, decrease operational costs, and foster greater customer loyalty. Through our strategic partnership, Convergys and Siebel Systems provide a complete solution to organizations around the world." "Convergys provides our clients best-of-breed solutions so they can get to market quickly with new products and services, deliver excellent service and build the kinds of customer relationships that will differentiate them from their competitors," said Dave Dougherty, Convergys' Chief Development Officer. "The combination of Siebel eBusiness Applications with our proven billing and customer management solutions and integrated contact centers affords our clients unparalleled flexibility in deploying an end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. faster, more economically and with less risk than if they deployed this solution on their own." "This strategic relationship represents a potent combination of two industry leaders, one in customer service and billing services, and the other in eBusiness applications software," said Chris Martins This article is about the Coldplay musician. For other people named Chris Martin, see Chris Martin (disambiguation). Christopher Anthony John Martin (born March 2, 1977) is the lead singer, pianist and occasional rhythm guitarist of the popular rock band Coldplay. , Aberdeen Group Aberdeen Group is a provider of business-related research services. It has its headquarters in Boston, Massachusetts and belongs to the Harte-Hanks group. Founded in 1988, Aberdeen's research is used by over 2. . "An integrated solution that marries the capabilities of Convergys with those of the Siebel eBusiness Applications should be a serious consideration of any customer care initiative in the communications, financial services and technology sectors." For nearly two decades Convergys' comprehensive billing and customer management solutions have helped its clients achieve greater customer loyalty, reduce costs, drive innovation, and increase revenue. Each day, Convergys software produces more than 1.3 million bills while its employees, working in 50 contact centers, manage more than 1.2 million customer interactions over the phone or the Internet. Convergys plans to submit the integrated solution for Siebel Validation in the fourth quarter of 2001. About Siebel Systems Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling (programming) software enabling - (Or "enabling") Modification of the design or implementation of software to allow internationalisation to take place. In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site www.Siebel.com. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction. Convergys(TM) employs over 45,000 people in 50 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Israel, and Europe. On the Internet at www.convergys.com, Convergys has world headquarters is in Cincinnati. (Convergys and the Convergys logo are trademarks of Convergys Corporation.) |
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