Convergys and Siebel Systems Announce Atlys Now Combined with Siebel eCommunications 7; New Product Option is First Release of Joint Plan Previously Announced.

Business Editors & High Tech Writers

CINCINNATI & SAN MATEO--(BUSINESS WIRE)--March 14, 2002

Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, and Siebel Systems, Inc. (NASDAQ:SEBL), the world's leading provider of eBusiness applications software, today announced a new product option that enables the quick integration of Convergys' award-winning Atlys(R) billing and customer care product with Siebel Systems' market leading Siebel eCommunications 7 software.

Convergys, a Siebel Strategic Software Partner, and Siebel Systems are collaborating to deliver tightly integrated, joint solutions across Convergys' suite of market leading billing applications including Atlys and Geneva(TM). Convergys and Siebel Systems will demonstrate the new Atlys solution at CTIA in Orlando, March 18-20 and at Billing Systems 2002 in London, April 23-25.

The combination of Convergys' end-to-end billing products with Siebel eCommunications 7 enables speedy, efficient, and reliable delivery of customer data in a consolidated view to agent desktops. Siebel eCommunications 7 acts as the dashboard for all customer-facing interactions while Convergys billing products manage operations that include billing, invoicing, and event rating. By streamlining the delivery of this customer data, agents can reduce their average handle time and build customer satisfaction and loyalty, while carriers can reduce churn and their cost of servicing customers.

The new product option for Atlys is available from Convergys beginning in April 2002. This new option will help customers shorten initial integration time to as few as 90 days, down from an average of 6 to 18 months. Clients of Convergys and Siebel Systems can quickly harness the power of both applications into a single reliable solution with less risk and cost than typically associated with complex billing and customer care integrations. This product option includes data mapping, data configuration, data transfer, and screen configuration. This base integration sets the standard for additional customization.

"In order to effectively manage customer relationships, communications carriers need seamless access to billing information," said Richard Campione Vice President and General Manager of Siebel Communications, Media, and Energy. "By leveraging best-in-class applications such as Atlys and Siebel eCommunications 7, service providers can maximize system flexibility while minimizing the total cost of ownership."

"Meeting the challenges of today's dynamic communications market requires the absolute best billing and customer care application support," said Dave Dougherty, Chief Development Officer of Convergys. "Working in concert, Convergys and Siebel Systems are bringing together the superior capabilities of our respective solutions into a pre-packaged, reliable product option backed by market leaders with proven delivery capabilities."

Convergys' modular and scalable product line of end-to-end billing products, application modules, and pre-integrated application suites enable communication providers to create fully integrated billing and customer care environments that are highly adaptable, reliable, and cost-effective. Convergys' products are based on its proven and innovative next-generation framework, a convergent component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent services.

Editor's Note: Convergys will demonstrate the Atlys solution and product option at CTIA in Orlando, March 18-20. Both also will be demonstrated at Billing Systems 2002 in London, April 23-25.

(Convergys, Geneva, and the Convergys logo are trademarks and Atlys is a registered trademark of Convergys Corporation. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions.)