Convergys and PAR3 Team Up to Provide New Customer Care Services with Innovative Interactive Alerting Solution.

Business Editors/High Tech Writers

CINCINNATI & SEATTLE--(BUSINESS WIRE)--March 26, 2002

Charter Communications Deploys the Convergys Interactive Alerts

Solution to Enhance Customer Service Efforts

Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, and PAR3 Communications, the leader in event-based notification solutions, today announced a strategic alliance that offers Convergys' clients the ability to leverage existing data systems to send highly personalized, response-enabled alerts to their customers.

The new Convergys Interactive Alerts program is a pioneering concept in customer interaction management that enables businesses to proactively communicate with their customers regarding important time-critical issues, including service interruptions, new policies, new products or services, contract status and reminders regarding spending limits on prepaid plans. This solution provides Convergys clients with a unique end-to-end solution unparalleled in the industry.

"Enterprises, particularly those in broadband services, are quickly enhancing the capabilities of their customer care operations," said Ryan Jones, a media and entertainment strategies analyst at The Yankee Group. "Paramount in this is enhancing customer loyalty and retention while controlling costs. Automated notification technologies, such as in the Convergys / PAR3 offering, enable enterprises to meet this goal."

Convergys Interactive Alerts customize PAR3's technology and use Convergys' systems integration to tap the data supplied by billing and customer information systems to create tailored alerts that are delivered via a variety of devices, including telephone, pager, handheld Web device, fax machine, and e-mail -- however the customer prefers. Additionally, customers will be offered real-time response options enabling them to connect immediately to a Convergys customer care representative, make a payment, or forward the information to other interested parties. This solution combines the capabilities of multiple distinct contact interaction methodologies into a single comprehensive solution for every Convergys client.

Recently, Charter Communications used the Convergys Interactive Alerts solutions when it transitioned its Charter@Home high-speed Internet customer base to its own high-speed Internet service, Charter Pipeline(TM). Convergys Interactive Alerts allowed Charter to contact a large group of its customers quickly and cost effectively with time-sensitive information about their accounts.

"Alerting customers of the transition enabled us to proactively communicate with our customers, reduce customer care call volume, and quickly provide technical support during the transition," said Doyle Minton, Corporate VP, Customer Care, Charter Communications. "This was key in easing the impact to our core business and successfully managing a very critical transition."

With the addition of the multichannel alerting service, Convergys now has the ability to blend many powerful CRM technologies into comprehensive service offerings for its clients, utilizing its fully integrated approach to managing inbound and outbound multi-channel customer interactions, improving customer satisfaction and operational efficiency.

"Our clients want greater flexibility in how they communicate with their customers," said Ron Schultz, President of Convergys Customer Management Group. "By offering this alert and response solution to our clients, we provide an alternative communication approach that is cost-effective for our clients and is seen by their customers as proactive -- not self-serving -- communication."

About PAR3 Communications Inc.

Seattle-based PAR3 Communications, Inc. is leading the next generation of CRM with its award-winning event-based notification solution. PAR3's solution enables businesses and their customers to participate in an active relationship through highly personalized, interactive notification messages. Businesses such as Northwest Airlines, Puget Sound Energy, and Quicken Loans use PAR3's technology to leverage their rich enterprise-level customer data and proactively contact their customers with timely, relevant information via telephone, email, pager, fax, or other wireless device. For more information, visit www.par3.com.

About Charter Communications Inc.

With nearly 7 million customers in 40 states, Charter Communications, a Wired World Company(TM), is among the nation's largest broadband communications companies. Charter provides a full range of advanced broadband services to the home including cable television on an advanced digital video programming platform, marketed under the Charter Digital Cable(TM) brand; and high-speed Internet access marketed under the Charter Pipeline(TM) brand. More information about Charter can be found at www.charter.com.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, Israel, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are trademarks of Convergys Corporation. PAR3 Communications and Intelligent Response Platform are trademarks of PAR3 Communications, Inc.)