Convergys and Logica Deliver Advanced Billing System to Czech Telecom Operator Aliatel.Business Editors CINCINNATI & CAMBRIDGE, UK--(BUSINESS WIRE)--Oct. 15, 2001 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing and customer care services, and Logica, the global solutions company, today announced a new contract with Aliatel, the Czech telecommunications operator, to implement Convergys' Geneva Geneva, canton and city, Switzerland Geneva (jənē`və), Fr. Genève, canton (1990 pop. 373,019), 109 sq mi (282 sq km), SW Switzerland, surrounding the southwest tip of the Lake of Geneva. (TM) Active Revenue Management (ARM) software. This solution will equip Aliatel with a fully-integrated solution to bill for telecom services in the burgeoning Central European market. The system will enable Aliatel to offer more complex tariffs covering a range of different services including voice, data, and the Internet, and incorporate a variety of discounts and bonuses. Taken together, these benefits will help Aliatel stay ahead of the competition by reacting quickly to the market and customers' demands. And because the new billing solution is truly scalable, it will be able to grow with Aliatel's business as the company expands its portfolio of services in the future. "The implementation of the new billing system is key in our preparation for the real deregulation Deregulation The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry. Notes: Traditional areas that have been deregulated are the telephone and airline industries. of the Czech telecom market. Therefore, we opted for the most advanced solution available with a leading consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a and the foremost ARM product," said Pavel Paska, senior IT manager at Aliatel. "Geneva's flexibility will enable us to take advantage of the opportunities that deregulation promises. We have worked with Logica for a number of years on a variety of successful billing projects, and our experience with Logica's excellent consultants is that they are reliable and flexible, and understand our business as well as our technical needs. We are very confident that this project will be delivered successfully within a very ambitious timeframe." Petr Kopecky, Logica's divisional director of the Czech Republic, said, "Our primary concern was to ensure that Logica provided Aliatel with a robust solution capable of growing with its business. We need to migrate their current billing system to Geneva and integrate enterprise resource planning See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. (ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ), customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), and mediation into its business support system. Geneva was the obvious choice for an ARM system providing market-leading functionality in a proven product. Geneva allows mobile operators to bill for GPRS (General Packet Radio Service) The first high-speed digital data service provided by cellular carriers that used the GSM technology. GPRS added a packet-switched channel to GSM, which uses dedicated, circuit-switched channels for voice conversations. and WAP (1) (Wireless Access Point) See access point. (2) (Wireless Application Protocol) A standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages. services now, and is able to support UMTS (Universal Mobile Telecommunications System) The GSM implementation of the 3G wireless phone system. Part of IMT-2000, UMTS provides service in the 2 GHz band and offers global roaming and personalized features. services as Aliatel brings these on-stream. A key consideration for Aliatel is that they have the flexibility to introduce innovative services to retain its competitive advantage." Stephen Thomas, managing director of Convergys EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. said, "The combination of Logica's global knowledge and skill set and Geneva's innovative approach to billing has provided Aliatel with a highly configurable and truly convergent system that can support its business, both now and in the future. Geneva's ability to apply sophisticated cross-product discounts, bonus schemes, and associated marketing programs will aid product innovation and the move to increase customer loyalty and reduce churn, thus supporting Aliatel's development of a more customer centric operation." Logica and Convergys are already working together on a number of projects in Europe. Projects already completed include implementations for Connect Austria (ONE) a GSM operator in Austria, a French operator offering value-added SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. services, and BT Genie, the first exclusively online mobile Internet phone service provider that started as a U.K. project and is now being rolled out across their European subsidiaries. Geneva, Convergys' award-winning ARM software, is a real-time, transaction-based, best-in-class rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services. Services currently being rated and billed by Geneva include fixed and mobile voice telephony, Internet and data services, utilities, and financial services running over networks including circuit-switched, IP, GPRS, TETRA, and DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary . Geneva's ARM functionality includes complex value chain revenue management, rapid introduction of new services, support for m-commerce transactions, and a convergent view convergent view, n a school of thought that states the human body manifests emotions, beliefs, and past experiences within its posture and range of motion. of all customers, both residential and corporate. Geneva client types include national PTTs, ISPs, ASPs, content providers, and utilities. By focusing on a carrier's customers across any combination of services, Geneva provides true convergent billing. Geneva client companies include BT, Connect Austria, Czech Telecom, Firstmark, Maxitel, Powergen, Swift, Telenor, Telewest Communications, Tiscali, Turkcell, and Xfera. Convergys EMEA is located in Cambourne Business Park, Cambourne, Cambridge, CB3 6DN, UK. In addition to its five offices in the UK, Convergys has European offices in Germany, France, Spain, Italy, the Netherlands, and Sweden. About Aliatel Aliatel a.s. delivers a variety of reliable data, voice, and Internet services of guaranteed quality. Aliatel is the first fixed network operator in the Czech Republic certified by ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001. The company owns a high-end, fully-backed, transit network covering the entire country. More information about Aliatel can be found on www.aliatel.cz About Logica Logica is a leading global solutions company providing management and IT consultancy, systems integration, products, services, and support. Logica's clients operate across diverse markets including telecommunications, financial services, energy and utilities, industry, distribution and transport, and the public sector. The company has over 11,000 staff in 28 countries worldwide. Founded in 1969, Logica is listed on the London Stock Exchange London Stock Exchange London marketplace for securities. It was formed in 1773 by a group of stockbrokers who had been doing business informally in local coffeehouses. where it is part of the FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 100 index of the largest UK listed companies. Logica s.r.o. with offices in Prague, Plzen, Brno, and Bratislava, employs more than 300 people who deliver projects for leading companies in the Czech Republic, Slovakia, and other Central European countries. In addition to that, some of Logica's software systems for global mobile markets are developed in the Czech Republic. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction. Convergys(TM) employs over 45,000 people in 49 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Israel, and Europe. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. Convergys, the Convergys logo, and Geneva are trademarks of Convergys Corporation. Previous news releases and other information about Convergys can be viewed on our web site www.convergys.com and www.genevatechnology.com |
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion