Convergys and IBM Form Global Alliance to Provide Billing and Customer Care Solutions for Wireless Service Providers.

CINCINNATI--(BUSINESS WIRE)--June 23, 1999--

Convergys Corporation today announced it is teaming with IBM to market and deliver comprehensive, integrated billing and subscriber management solutions for the wireless industry.

These solutions combine Convergys' leading wireless billing and customer care applications with IBM's global services and systems integration capabilities to give wireless service providers state-of-the-art functionality such as real-time, client/server architecture and high scalability. According to Mark Lowenstein, senior vice president, Mobile Wireless Practice, for the Yankee Group, "The wireless billing and customer care market could grow into a $5 billion industry in 1999." -0-

     The alliance provides wireless carriers with

--   An extensive, integrated suite of Billing and Subscriber
     Management software and services

--   Advanced billing-specific systems management, systems
     integration, and business transformation methodologies, tools,
     and resources

--   Comprehensive infrastructure to achieve superior customer
     satisfaction and quality deployment of solutions

"There is a tremendous growth opportunity for the wireless billing and customer care market," said Bob Marino, president of the Convergys Information Management Group. "Packaging IBM's worldwide market coverage and service expertise with our industry-leading knowledge, experience, and innovative solutions will expand our comprehensive billing solutions model to reach additional markets. Working together, IBM and Convergys will bring even more value to clients enabling them to utilize state-of-the-art technology and customer care to increase their subscriber bases and derive a competitive advantage."

"With a growing number of subscribers, wireless carriers are seeking a billing solution that can handle large volume while delivering enhanced customer service and satisfaction," said Will Ulaszek, vice president, marketing, IBM Telecommunications Industry Solutions Unit. "Good customer relationships rely on easy access to accurate and timely information by subscribers. The combination of Convergys' solution and IBM's e-business integration services expertise will help wireless companies improve these relationships, overall service, and day-to-day operations."

Convergys' billing software, Precedent 2000(R), is capable of addressing the complex customer care and billing needs of the expanding wireless industry. It offers wireless billing that's scalable to the largest global wireless carrier's requirements and can support up to 10 million subscribers in a single relational database. The client/server application integrates a series of real-time capabilities that form a seamless business management solution for communications providers.

"The worldwide wireless industry is becoming much more dynamic and competitive and faces a new generation of demands requiring carriers to react much more quickly and flexibly with their billing and subscriber management software," Lowenstein continued. "By teaming IBM's innovative systems integration capabilities with Convergys' expertise in billing and customer care, wireless providers will be prepared to support expanding market needs with a scalable, one-stop-shop billing solution."

ABOUT IBM

IBM (NYSE:IBM) is the world's largest IT company with 80 years of leadership in helping businesses innovate. IBM offers telecommunications companies the widest range of services, solutions, and technologies allowing them to take full advantage of the new era of e-business. For more information on IBM, please visit www.ibm.com

ABOUT CONVERGYS

Convergys Corporation(SM) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.

Convergys software produces more than one million bills each day, and Convergys customer care handles more than one million customer contacts each day.

Convergys (NYSE:CVG) serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services, utilities, healthcare, hospitality, and direct response. With world headquarters in Cincinnati, Ohio, Convergys employs over 33,000 people in its 32 call centers and in its data centers and other offices in the United States, Canada, and Europe. Convergys is online at www.convergys.com

Convergys is pronounced: "kun VER jis" Convergys and the Convergys logo are service marks and Precedent 2000 is a registered service mark of Convergys Corporation.