Convergys and Cap Gemini Ernst & Young Deploy New Billing Solution for Bouygues Telecom.

Business Editors/High-Tech Writers

CINCINNATI & PARIS--(BUSINESS WIRE)--Jan. 16, 2003

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, and Cap Gemini Ernst & Young, one of the largest management and IT consulting firms in the world, today announced they are providing French mobile operator Bouygues Telecom, with a new billing solution.

The new system, which incorporates Convergys' Geneva(TM) software, will support Bouygues' existing GSM business and underpin the rollout of new services. Subscriber records will be migrated to Geneva from the legacy system.

Telecom Media Networks, an industry practice of Cap Gemini Ernst & Young, and Convergys are working together to implement and launch Bouygues Telecom's new billing infrastructure. On the advice of Cap Gemini Ernst & Young, Bouygues Telecom chose a solution specially configured in terms of business processes and IT architecture for the French market . Geneva's open architecture facilitates seamless integration with other OSS products.

Yves Caseau, Bouygues Global Telecom IT Systems Manager, commented: "With the Geneva billing solution, we have selected one of the best real-time transaction based billing products on the market. Its flexible and scalable architecture will support the launch of new services for our customers."

Philippe Donche-Gay, Chief Executive Officer, Telecom Media Networks, said, "Working with Convergys, we have put together a solution based around Geneva. Telecom Media Networks' experience includes more than 100 implementations of billing systems. Over 2,000 of our staff around the world are dedicated to mastering complex and innovative architecture in order to provide billing solutions."

Stephen Newton, President of Convergys EMEA, commented: "We are delighted to provide Bouygues Telecom with this billing solution, configured by Convergys and Cap Gemini Ernst & Young. It will enable Bouygues Telecom to launch new services in the French market quickly."

Geneva is a real-time, transaction-based, best-of-breed rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services.

Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Bouygues Telecom

With a workforce of 6,400 and 6 millions clients, Bouygues Telecom has established itself as a dynamic and innovative player on the French mobile phone market. Moreover Bouygues Telecom ranks among the world's leading operators: its international coverage reaches almost 160 countries as a result of roaming agreements with 310 foreign operators, including 100 percent EU operators.

About Cap Gemini Ernst & Young

The Cap Gemini Ernst & Young Group is one of the largest management and IT consulting organizations in the world. The company offers management and IT consulting services, systems integration, and technology development, design and outsourcing capabilities on a global scale to help businesses continue to implement growth strategies and leverage technology in the new economy. The organization employs some 55,600 people worldwide and reports 2001 global revenues of more than 8.4 billion euros. More information about individual service lines, offices, and research is available at www.cgey.com

Telecom Media Networks, an industry practice of the Cap Gemini Ernst & Young Group, focuses on the consulting needs of communications service providers worldwide. More information is available on www.cgey.com/TMN

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys, Geneva, and the Convergys logo are trademarks of Convergys Corporation.)