Convergys and Ameritech Mobile Sign Major Billing Services Agreement.CINCINNATI--(BUSINESS WIRE)--Aug. 5, 1999-- Convergys Corporation today announced an outsourcing agreement with Ameritech Mobile Communications, Inc. to provide a complete suite of customer care and billing solutions to Ameritech into 2004. The contract finalizes an agreement that first went into effect on October 1, 1997, and will continue through September 30, 2004. Convergys and Ameritech Mobile first entered into a contractual relationship in 1984. Convergys customer care and billing solutions currently in use by Ameritech Mobile in a service bureau environment include customer acquisition and service, provisioning, bill preparation, ad hoc For this purpose. Meaning "to this" in Latin, it refers to dealing with special situations as they occur rather than functions that are repeated on a regular basis. See ad hoc query and ad hoc mode. reporting, and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . Upon conclusion of Ameritech Corporation's (NYSE NYSE See: New York Stock Exchange :AIT) pending merger with SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. Communications Inc. (NYSE:SBC), Ameritech Mobile will be required to divest certain of its properties. The agreement announced today provides that these properties will continue to be served under provisions Convergys believes are as favorable as those currently in place. "We are proud to have been associated with Ameritech Mobile for many years and are very pleased with this agreement to continue to serve them," said Bob Marino, president of Convergys' Information Management Group. ABOUT CONVERGYS Convergys Corporation(SM) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million customer contacts each day. Convergys is online at www.convergys.com Convergys (NYSE:CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , utilities, healthcare, hospitality, and direct response. Headquartered in Cincinnati, Ohio, Convergys employs over 33,000 people at its 32 call centers and in its data centers and other offices in the United States, Canada, and Europe. Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis Convergys and the Convergys logo are service marks of Convergys Corporation. |
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