Convergys and AT&T Wireless Services Sign $1 Billion Billing Services Agreement.CINCINNATI--(BUSINESS WIRE)--Aug. 2, 1999-- Convergys Corporation today announced an agreement has been reached with AT&T Wireless Services (AWS AWS Amazon Web Services AWS American Welding Society AWS Advanced Warning System AWS Advanced Wireless Services AWS Automatic Weather Station AWS Alien Workshop (skateboard company) AWS Austria Wirtschaftsservice GmbH ) to extend the term of the current billing services contract with revenues expected to be $1 billion. This agreement extends the existing contract into the year 2004 and replaces the current agreement, which was to expire in 2001. Convergys has been providing AWS and predecessor, McCaw Cellular Communications, Inc., with customer care and billing services for 16 years, a period during which they grew from zero subscribers to one of the largest wireless providers in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . As a pioneer in the wireless market, Convergys utilized its software to bill the first cellular telephone call in the United States in 1983, and now has applications which routinely produce more than one million bills per day. Convergys solutions enable clients to offer their customers the option of a single bill for a wide variety of integrated communications services delivered either by mail or electronically via the Internet. They also provide message management, service provisioning, accounts management, and real-time access to service order processing and customer information. "We strongly value this new contract with AT&T Wireless Services because it reflects a solid, 16-year customer relationship that has expanded and diversified to meet increasingly competitive market conditions," said Bob Marino, president of Convergys Information Management Group. "It also demonstrates confidence in our ability to combine outsourced customer care and billing solutions with our state-of-the-art technology and experience to add value to every level of the customer relationship." ABOUT AT&T WIRELESS SERVICES AT&T Wireless Services operates the largest digital wireless network in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , providing wireless voice, data, and aviation communications services. At the end of the first quarter, 1999, AT&T Wireless had more than 10 million total wireless customers, including 7.6 million Digital PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. customers. AT&T Wireless is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of AT&T Corp. (NYSE NYSE See: New York Stock Exchange :T), a world leader in telecommunications services and technology. ABOUT CONVERGYS Convergys Corporation(SM) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million customer contacts each day. Convergys is on online at www.convergys.com Convergys (NYSE:CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , utilities, healthcare, hospitality, and direct response. Headquartered in Cincinnati, Ohio, Convergys employs over 33,000 people at its 32 call centers and in its data centers and other offices in the United States, Canada, and Europe. Convergys is pronounced: "kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis." Convergys and the Convergys logo are service marks of Convergys Corporation. |
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