Convergys Wins Service Leader Award from CRM magazine.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, announced today it has won the 2007 Service Leader Award recipient for outsourcing services from CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. magazine This is the third consecutive year the magazine has honored Convergys with this award which recognizes Convergys' versatile BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra outsourcing services and high customer satisfaction. CRM magazine selects its service leaders based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction. In announcing the award to Convergys, an award analyst stated that Convergys has strong experience and deep expertise in the telecom sector, with unmatched billing expertise, and continues to look for new opportunities, both in service delivery and in broadening its offerings portfolio. The analyst also said Convergys' three-peat performance is clearly impressive. "Winning this award for the third consecutive year is a great testament to our employees and the strength of the differentiated value we bring to our clients in our outsourced services," said Clint Streit, Convergys' Executive Vice President of Global Customer Care Operations. "Companies that choose to outsource or those who operate in-house operations benefit from Convergys' real-world expertise and experience in managing complex customer interactions and relationships." "This award is another indication of how well Convergys is applying its deep operational expertise and innovative use of technology to deliver a 'superior service experience' for its clients and their customers," said Stephen Loynd, Program Manager for IDC's Contact Center Services Program. CRM is a monthly publication designed to help business executives use CRM strategies and technologies to improve sales, marketing, and customer service; strengthen customer relationships; grow revenue; and increase profitability. For additional information on CRM magazine's 2007 Service Awards, go to www.destinationCRM.com By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor rigor /rig·or/ (rig´er) [L.] chill; rigidity. rigor mor´tis the stiffening of a dead body accompanying depletion of adenosine triphosphate in the muscle fibers. to defining, implementing, and managing client-specific solutions. Convergys' solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day. About Convergys Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html |
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