Convergys Wins Gold MVP Quality Award From 'Customer Inter@ction Solutions' for Third Consecutive Year.Business Editors CINCINNATI--(BUSINESS WIRE)--March 4, 2002 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) -- Convergys recognized for helping clients build valuable customer relationships and delivering industry-leading service through its integrated contact centers -- Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, has earned a Gold MVP (Multimedia Video Processor) A high-speed DSP chip from Texas Instruments, introduced in 1994. Officially introduced as the TMS320C80, it combines RISC technology with the functionality of four DSPs on one chip. Quality Award from "Customer Inter@ction Solutions" magazine for excellence in delivering advanced business-to-consumer inbound (telephony-based) and Web-based services. This year marks the third consecutive year Convergys has received a Gold MVP Quality award from the magazine, which has presented the MVP Quality awards for nearly a decade. "Customer Inter@ction Solutions" is a monthly publication targeted to contact center managers wanting to stay informed on contact center products and services and sales and marketing techniques. In 2001, Convergys was recognized with the magazine's Gold MVP Quality Award for excellence in the integrated inbound/outbound/Web, business-to-business, and business-to-consumer categories. "We're proud to receive this award which we see as an affirmation of the high standards for training, quality, and service that Convergys has set for our integrated contact centers," said Ron Schultz, President of Convergys Customer Management Group. "In developing and incorporating stringent checks and balances, we are able to ensure the highest level of quality and, in turn, client satisfaction. It's especially gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. to be recognized for these ongoing efforts." All MVP Quality Award applicants were asked to describe a specific teleservices program and its results including overall procedures for human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , technologies, customer services, ergonomics ergonomics, the engineering science concerned with the physical and psychological relationship between machines and the people who use them. The ergonomicist takes an empirical approach to the study of human-machine interactions. , and public image. Entrants were then rigorously judged against a 15-point set of criteria with client interviews included as part of the validation process. In announcing this year's winners, the magazine editors said they based their decisions on the companies' "true commitment to high ethical standards, stringent policies, and challenging goals. Each of the award recipients is involved in a quality process that stretches from its human resource development to its implementation of technology to improve quality to taking a leadership role in promoting a positive public image of teleservices." About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services See broadband and broadband service provider. , technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction. Convergys(TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Israel, Europe, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Convergys and the Convergys logo are trademarks of Convergys Corporation.) |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion