Convergys Wins Fifth Consecutive Gold MVP Quality Award from Customer Inter@ction Solutions Magazine.Business Editors/High-Tech Writers CINCINNATI--(BUSINESS WIRE)--April 1, 2004 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, has earned a Gold MVP (Multimedia Video Processor) A high-speed DSP chip from Texas Instruments, introduced in 1994. Officially introduced as the TMS320C80, it combines RISC technology with the functionality of four DSPs on one chip. Quality Award for excellence in delivering inbound and outbound, business-to-business, and business-to-consumer integrated customer care service. This is the fifth consecutive year Customer Inter@ction Solutions magazine has presented the Gold MVP Quality Award to Convergys, the largest provider of outsourced customer care services in the world. Customer Inter@ction Solutions is a monthly publication covering contact center products and services and sales and marketing techniques. In 2003, the magazine recognized Convergys with its Gold MVP Quality Award for providing superior inbound, outbound, and Web-based business-to-business and business-to-consumer service. "Convergys remains steadfast in its commitment to provide superior customer care products and services that add value to the relationships between our clients and their customers," said Jack Freker, President of Convergys' Customer Management Group. "This award is a true tribute to our more than 40,000 highly skilled agents and the unparalleled care they provide on a daily basis." All 2003 MVP Quality Award applicants were asked to describe a specific teleservices program and explain the overall policies and procedures Policies and Procedures are a set of documents that describe an organization's policies for operation and the procedures necessary to fulfill the policies. They are often initiated because of some external requirement, such as environmental compliance or other governmental - including human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , technologies, customer services, ergonomics, and public image - used to establish, sustain, and measure the program's quality. A panel of judges Panel of Judges is an indie pop band from Melbourne, Australia. Members
According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the publication's editors, "This year's Quality Award winners exemplify the search for excellence. Through extensive essays, they have demonstrated to the editors of Customer Inter@ction Solutions their ability to build a feeling of community within their companies, while providing the best they can give to their clients. They have accomplished this through analytical thinking about business tools and processes and the building of partnerships, not only within the company but also with clients and the communities they serve." About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys(R) employs more than 55,000 people in 53 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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