Convergys Wins 2005 Optimas Award from Workforce Management Magazine.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in integrated billing, employee care, and customer care services, announced today that Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. magazine named Convergys as the recipient of its 2005 Optimas Award. The industry-leading magazine honored Convergys in its Financial Impact category for the human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. initiative within Convergys' Customer Management Group. Convergys' program is designed to reduce the attrition of front line customer service representatives and position the company for enhanced profitability and growth. Convergys will receive its award during a ceremony in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of on March 10. "Workforce Management chose Convergys as the recipient of the Financial Impact Award for its creative and analytical approach to a critical business issue," said John Hollon, editor of Workforce Management. "We are pleased to honor Convergys for its outstanding efforts." "Convergys' Customer Management Group has made significant strides in reducing front line attrition. As a result of our initiative, Convergys has improved employee satisfaction and operational efficiency which has resulted in millions of dollars in savings," said Jack Freker, President of Convergys' Customer Management Group. "This is an initiative that will continue to be of great importance to our company as well as to our employees, who play an instrumental role in our success." Other 2005 Optimas Award winners include: Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. Bank, Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , United Parcel Service United Parcel Service, Inc. (NYSE: UPS), commonly referred to as UPS, is the world's largest package delivery company, delivering more than 15 million packages[1] a day to 6.1 million customers in over 200 countries and territories around the world. , Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for , and the Adolph Coors Company The Golden, Colorado Adolph Coors Company was formerly a holding company controlled by the heirs of founder Adolph Coors. Its principal subsidiary is the Coors Brewing Company. It was founded in 1873. In 2005, the company merged with Molson, Inc. . In its monthly magazine and on its Web site (workforce.com), Workforce Management delivers news, trends, and analysis to business leaders to help them achieve bottom-line results through the astute direction of their companies' most valuable asset - their employees. Since 1991, Workforce Management has annually announced Optimas Award winners to recognize workforce management initiatives that create positive business results for organizations. Convergys' customer care solutions offer a blended approach that combines world-class customer care specialists in Convergys' integrated service centers with advanced information management technologies and communication channels, like the Web and integrated voice response systems. Convergys' comprehensive customer management services enable clients to achieve greater customer loyalty and increase revenue. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.7 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys(R) employs more than 63,000 people in 65 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati. (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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