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Convergys Wins 'Best Overall Company' Award at Telestrategies' Billing World 2004.

Business Editors

Billing & OSS World 2004


Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today it has won the "Best Overall Company" recognition as part of the fourth annual Billing and OSS World "Excellence Awards" at Telestrategies' Billing World 2004.

Billing World and OSS Today magazine make the Best Overall Company Excellence Award to recognize a company that has proven leadership in its respective market and has demonstrated market achievement and innovative product development. The award application required companies to list key clients, recent contract wins, and partnerships. Additionally, applicants were asked to address specific implementations and how client requirements were met, challenges and triumphs, third-party involvement, benchmarks, implementation time, and how the solution improved the clients' operations.

In its award-winning application, Convergys highlighted the successful integration of Infinys (TM), the company's modular, convergent business support system (BSS) software, with the billing systems of several industry-leading clients. Specifically, Infinys was instrumental in helping major communications companies eliminate redundant billing systems, introduce new and emerging products and services, and support customers, products, and services from a single, convergent billing system.

"Convergys continues to be a leader in the billing industry because it has been successful in not only anticipating service providers' changing needs but taking that a step further and designing products to address those needs," said Jill Lucas Morgan, Publisher and Editorial Director, Billing World & OSS Today. "With the introduction of Infinys and its subsequent wide acceptance in the marketplace, Convergys once again has proven its ability to successfully adapt to the dynamic market."

"With our deep industry knowledge and experience, Convergys is uniquely positioned as an industry leader in both billing and customer care, and this award reflects the innovation and operational excellence we continue to demonstrate in these industry segments. We thank Billing World for recognizing our efforts and awarding Convergys with this outstanding honor," said Dave Dougherty, Convergys Executive Vice President, Global Information Management. "Our development and implementations of Infinys around the world were among our greatest achievements this year and the principal reason behind us winning this Best Overall Company award. Infinys stands alone as the industry's only truly convergent BSS software, and we are confident that operators will continue to select Infinys for its ability to provide true cross-industry convergent billing, with low operator risk, and the lowest total cost of ownership in meeting their billing requirements."

Since the inaugural Telestrategies Excellence Awards were presented in 2001, Convergys has claimed top honors for best integration project (2003), best overall product (2002), and best wireless billing platform (2001).

Only Infinys software drives true convergence while enabling operators to evolve their BSS environments with minimal risk. It is built on a modular architecture that provides unsurpassed flexibility, investment protection, and support. With Infinys software, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 55,000 people in 51 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at and has world headquarters in Cincinnati.

(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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Publication:Business Wire
Geographic Code:1USA
Date:May 6, 2004
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