Convergys Wins 'Best Overall Company' Award at Telestrategies' Billing World 2004.Business Editors
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WASHINGTON--(BUSINESS WIRE)--May 6, 2004
Convergys Corporation (NYSE NYSE
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CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, announced today it has won the "Best Overall Company" recognition as part of the fourth annual Billing and OSS World "Excellence Awards" at Telestrategies' Billing World 2004.
Billing World and OSS Today magazine make the Best Overall Company Excellence Award to recognize a company that has proven leadership in its respective market and has demonstrated market achievement and innovative product development. The award application required companies to list key clients, recent contract wins, and partnerships. Additionally, applicants were asked to address specific implementations and how client requirements were met, challenges and triumphs, third-party involvement, benchmarks, implementation time, and how the solution improved the clients' operations.
In its award-winning application, Convergys highlighted the successful integration of Infinys (TM), the company's modular, convergent business support system (BSS See 802.11.
BSS - Block Started by Symbol ) software, with the billing systems of several industry-leading clients. Specifically, Infinys was instrumental in helping major communications companies Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. eliminate redundant billing systems, introduce new and emerging products and services, and support customers, products, and services from a single, convergent billing system.
"Convergys continues to be a leader in the billing industry because it has been successful in not only anticipating service providers' changing needs but taking that a step further and designing products to address those needs," said Jill Lucas Morgan, Publisher and Editorial Director, Billing World & OSS Today. "With the introduction of Infinys and its subsequent wide acceptance in the marketplace, Convergys once again has proven its ability to successfully adapt to the dynamic market."
"With our deep industry knowledge and experience, Convergys is uniquely positioned as an industry leader in both billing and customer care, and this award reflects the innovation and operational excellence we continue to demonstrate in these industry segments. We thank Billing World for recognizing our efforts and awarding Convergys with this outstanding honor," said Dave Dougherty, Convergys Executive Vice President, Global Information Management. "Our development and implementations of Infinys around the world were among our greatest achievements this year and the principal reason behind us winning this Best Overall Company award. Infinys stands alone as the industry's only truly convergent BSS software, and we are confident that operators will continue to select Infinys for its ability to provide true cross-industry convergent billing, with low operator risk, and the lowest total cost of ownership in meeting their billing requirements."
Since the inaugural Telestrategies Excellence Awards were presented in 2001, Convergys has claimed top honors for best integration project (2003), best overall product (2002), and best wireless billing platform (2001).
Only Infinys software drives true convergence The angle at which one meridian is inclined to another on the surface of the Earth. See also convergence. while enabling operators to evolve their BSS environments with minimal risk. It is built on a modular architecture that provides unsurpassed flexibility, investment protection, and support. With Infinys software, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers.
Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. or licensing. We serve top companies in telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , Internet, cable and broadband services See broadband and broadband service provider. , technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page. , and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.
We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated val·i·date
tr.v. val·i·dat·ed, val·i·dat·ing, val·i·dates
1. To declare or make legally valid.
2. To mark with an indication of official sanction.
3. by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.
Convergys(R) employs more than 55,000 people in 51 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.
(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)