Convergys Will Provide Customer Care for Ethnic-American Broadcasting Company; Customer Care To Support Expanded Satellite Platform.CINCINNATI--(BUSINESS WIRE)--Sept. 2, 1998--Convergys Corporation today announced an agreement to provide inbound telephone customer service for the Ethnic-American Broadcasting Company's (EABC EABC European-American Business Council EABC East Asian Business Council ) foreign language programming on the new DIRECTV expansion satellite platform. Under terms of the three-year contract, Convergys will provide English-speaking customer care services ranging from subscription services to troubleshooting out of its facility in Salt Lake City, Utah For ships of the United States Navy of the same name, see . Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake, or its initials, S.L.C. . EABC's programming line-up -- which includes Arabic, Asian-Indian, Chinese, Filipino, Greek, Italian, Russian, and Ukrainian -- is primarily targeted to over 10 million foreign-language television households in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Through tightly integrated coordination, Convergys will provide English-speaking support while EABC will handle native-language customer care from its facilities in Fort Lee, NJ, using the same toll-free number. "Convergys has done a great job providing customer care for DIRECTV, which is what drove us to them in the selection process," said Rick Moe, executive vice president of EABC. "As the largest non-Hispanic programming entity in the U.S., we needed to have top-notch customer service that could ramp up Ramp Up To increase a company's operations in anticipation of increased demand. Notes: A company might 'ramp up' operations if they just signed a contract creating substantially more demand for their product. See also: Demand, Economies of Scale quickly to serve our fast-growing subscriber base, and Convergys helps us provide that." "EABC has seen tremendous growth since it began broadcasting Russian-language radio and television in 1987, and we're pleased to be a part of this next phase of growth with digital satellite programming," said David Dougherty, president of the Convergys Customer Management Group. "By helping to care for its customers, we can allow EABC to concentrate on its core competency A core competency is something that a firm can do well and that meets the following three conditions specified by Hamel and Prahalad (1990):
ABOUT ETHNIC-AMERICAN BROADCASTING COMPANY Noun 1. broadcasting company - a company that manages tv or radio stations company - an institution created to conduct business; "he only invests in large well-established companies"; "he started the company in his garage" Ethnic-American Broadcasting Company (EABC) is the first truly national multi-ethnic television network in the United States. EABC is a digital platform for the delivery of foreign-language programming to the more than 18 million U.S. residents who speak a language other than English or Spanish. The company is a vertically integrated digital Master System Operator offering programming, distribution, installation, customer service, and ad sales to foreign language networks in the United States and Canada. EABC acquires, produces, and packages ethnic services that are delivered through the nation's largest satellite provider, DIRECTV, and through local cable operators. Through its SkyView division, EABC markets, distributes, and installs DSS-II receiving equipment for multiple dwelling units. EABC is privately held with offices in major centers nationwide and corporate headquarters in Fort Lee, NJ. Visit EABC on the World Wide Web at http://www.eabc.com ABOUT CONVERGYS Convergys Corporation (formerly CBIS CBIS Computer Based Information System CBIS Christian Brothers Investment Services CBIS Cincinnati Bell Information Systems CBIS Chinese Biodiversity Information System CBIS Certified Brain Injury Specialist and MATRIXX Marketing) is a leader in providing outsourced, integrated, customer care and billing services, bringing together a broad range of resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys customer care handles more than one million calls each day. Convergys serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , utilities, healthcare, hospitality, and direct response. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys employs over 30,000 people at its more than 30 call centers, data centers, and other offices in the United States, Canada, and Europe. Convergys (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) is on the Web at http://www.convergys.com
CONTACT: Convergys
John Pratt, 513/397-7777 or 800/344-3000
E-mail: john.pratt(at sign)convergys.com
or
Edelman Worldwide
Chris Perry, 312/240-2688
E-mail: cperry(at sign)edelman.com
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