Convergys Supporting SmarTone's 3G Enabled Service Offerings in Hong Kong.CINCINNATI & HONG KONG Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, announced today its Infinys (TM) Rating and Billing software has "gone live" for Hong Kong mobile network operator, SmarTone (SEHK SEHK See: Stock Exchange of Hong Kong :0315). Convergys worked with LogicaCMG to complete the implementation of Infinys, which is supporting the rollout of SmarTone's 3G enabled service offerings. With approximately 1 million customers, SmarTone is the leading mobile service provider in Hong Kong. SmarTone's 3G enabled service offerings include live TV news, full song downloads, real-time, multi-player online games, and video calls. "We are impressed by Infinys' comprehensive and highly configurable functions and features, which help us in rapid implementation of the software. The rich set of application program interfaces Infinys offers helps the software to integrate well with SmarTone's operation environment. Infinys' ease of integration has enabled SmarTone to quickly bring our 3G enabled service offerings to the market," said Stephen Chau, Chief Technology Officer of SmarTone. "In addition, the billing and rating flexibility of Infinys enables SmarTone to creatively offer a suite of differentiated data and multimedia service." "This implementation gave Convergys an opportunity to work with an innovative industry leader like SmarTone and enables our Infinys software to play a significant role in the proliferation of 3G enabled services in the Asia Pacific region," said Steve Robertson Steve Robertson (born July 4, 1964) is a race car driver from Hackney, England. After spending three years in British Formula Three (which included a 3rd place championship finish in 1990), he won the 1994 Indy Lights championship and captured 7 wins during his 2 years in , President, Convergys' Information Management Group, International. "With Infinys, SmarTone has the billing and rating flexibility necessary to stay ahead of its competition by being able to offer its customers the newest and most creative mobile content services." With its Infinys software, Convergys leads the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. in the deployment of real-time convergent billing -- including its Quadruple Play (TM) of video, voice, data, and wireless -- for cable, wireless, satellite, and wireline service providers around the world. Convergys combines its award-winning Infinys software, broad portfolio of professional and consulting services, and deep technical and operational expertise to solve clients' complex BSS See 802.11. BSS - Block Started by Symbol and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is outthinking and outdoing on behalf of its clients every day. About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 66,000 employees in 65 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Infinys and Quadruple Play are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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