Convergys Speech Solution to Support Real-Time Monitoring of Election Day Activities Nationwide.Business Editors CINCINNATI--(BUSINESS WIRE)--Nov. 4, 2002 Democratic National Committee to use VoterLink Data Systems' Vote411.net Web site powered by Convergys' advanced speech recognition solution Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, announced today a contract with VoterLink Data Systems. The company will use Convergys' advanced speech recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) solution as part of VoterLink's Vote411.net, a speech-enabled Web site designed to help the Democratic National Committee (DNC DNC Democratic National Committee DNC Democratic National Convention DNC Do Not Call DNC Delaware North Companies DNC Domain Name Commissioner DNC Direct Numerical Control DNC Do Not Change DNC Does Not Compute DNC Digital Nautical Chart ) capture and monitor information about Election Day voter turnout and possible voting irregularities nationwide. Vote411.net goes live on Election Day for 20 hours, operating from 7:00 AM, Eastern Standard Time, November 5 through 3:00 AM on November 6. Voice information about election-related issues or problems nationwide is recorded via a toll-free number and automatically posted to the Vote411.net Web site, allowing the DNC real-time access to the data from any location. "Several high-profile incidents in recent national and local elections demonstrate the need to identify election problems while they're occurring and respond to them before the polls close," said Ken Smuckler, President of VoterLink Data Systems. "For us, Convergys was the best choice to help deploy a dependable, interactive solution with the advanced features and reliability the DNC needed to support its poll monitoring activities nationwide. Convergys brings its expertise in developing innovative, sophisticated, and highly scalable automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. applications to this project." "We believe this automated campaign capability is the first of its kind in U.S. election history, and it represents the scale, complexity, and innovation behind the work we do for our clients every day," said Randy Mysliviec, Convergys Senior Vice President of Marketing. "We've designed our network to speech-enable consumer interactions and ensure it delivers the reliability and capacity our clients need to manage their automated initiatives, whether for a single large event or on an on-going basis." Convergys' customer care solutions offer a "high-tech, human-touch" approach that combines well-trained customer care specialists in Convergys' integrated contact centers with advanced information management technologies and high-tech communication channels like the Web and integrated voice response systems with advanced speech recognition. Each day, Convergys customer service agents working in 46 contact centers manage more than 1.7 million customer interactions over the telephone or the Internet. Convergys' comprehensive customer management services enable its clients to achieve greater customer loyalty and increase revenue. About Convergys Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. or licensing. We serve top companies in telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , Internet, cable and broadband services See broadband and broadband service provider. , technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys (TM) employs more than 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Convergys and the Convergys logo are trademarks of Convergys Corporation.) |
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