Convergys Signs Unique Six-Year Billing & Customer Care Contract With Telesp Celular in Brazil; Largest Cellular Operator in South America Selects the Convergys Atlys Solution.

Business Editors, Telecommunications Writers

CINCINNATI and SAO PAULO--(BUSINESS WIRE)--Jan. 10, 2000

Convergys Corporation, the world leader in providing integrated, billing and customer care for communications companies, announced today it has signed a six-year contract with Telesp Celular, S.A., the largest cellular operator in South America and Brazil's largest cellular operator, to provide a unique and comprehensive billing and customer care solution.

Telesp Celular serves over 2.7 million subscribers. Its operating region includes the entire state of Sao Paulo, the largest cellular market in Brazil, an extensive area containing more than 36 million people and one of the ten largest cellular markets in the world.

Under terms of the contract, Convergys will customize, manage, and operate its comprehensive new Atlys(SM) billing and customer care solution in a state-of-the-art data center staffed and equipped in Sao Paulo by Telesp Celular. The contract also calls for data conversion and migration to Atlys and staff training as well as implementation of Convergys' Switch Manager(R) and RPM mediation solutions.

"This contract with Convergys reinforces our strong commitment to developing the cellular market in Sao Paulo and to continuing to meet and exceed customer expectations by reinforcing our brand name through technological innovation and increased service quality," said Romao Mateus, president of Telesp Celular. "We selected Convergys because of their market-proven billing and customer care software that is both flexible and highly-scaleable to support the huge numbers of additional subscribers we expect in the future."

"Our new contract with Telesp Celular is a significant, strategic milestone for Convergys as our first in Brazil and South America and as the first end-to-end implementation of Atlys in a burgeoning market where proven scalability is absolutely essential," said Jim Orr, president and CEO of Convergys. "Moreover, this unique contract represents a fulfillment of our commitment to vigorously expand Convergys' presence in the international marketplace. Utilizing flexible business models, Convergys will provide today's industry shapers with the most technologically advanced software available to serve their customers and provide a competitive advantage."

"The partnership between Telesp and Convergys is significant," says Mark Lowenstein, Executive Vice President at the Yankee Group. "By working closely together and in-country, the two organizations are building both the flexibility and the scalability to adapt and grow as the Brazilian wireless market continues its rapid subscriber growth."

Atlys is the first in a series of next-generation information and customer relationship management software platforms known as Convergys Connections(SM). They are designed to improve Convergys' clients' ability to manage and grow customer relationships in a competitive world. Atlys offers significant advantages to Telesp through its ability to scale to over 17 million subscribers on a single relational database and its support of all primary mobile network standards including GSM, CDMA, TDMA, and AMPS.

Atlys utilizes a proven client/server, open systems environment and offers a robust package of capabilities including real-time processing, massive scaleability, mediation, and streamlined business processes, all targeted at enabling Convergys' clients to establish, manage, and enhance their customer relationships on a global basis.

ABOUT TELESP CELULAR

Telesp Celular S.A. is 71.4 percent owned by Telesp Celular Participacoes S.A., (NYSE:TCP)(BOVESPA:TSPP3 (ord), TSPP4 (pref)). Telesp Celular Participacoes, which spun-off from Telebras in July 1998, is the principal cellular telecommunications provider in the State of Sao Paulo in Brazil. Telesp Celular Participacoes' common shares trade on BOVESPA, the Sao Paulo Stock Exchange, and its ADRs, each equal to 2,500 preferred shares, trade on the New York Stock Exchange.

ABOUT CONVERGYS

Convergys Corporation (NYSE:CVG) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.

Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million calls each day.

Convergys(SM) provides customer care, billing and employee care services to the top companies in a wide range of industries, including communications, Internet, cable and broadband services, technology, consumer products, financial services, utilities, healthcare and hospitality.

Headquartered in Cincinnati, Ohio, Convergys employs over 35,000 people in its 36 call centers and in its data centers and other offices in the United States, Canada, and Europe. Convergys is on the Internet at convergys.com

Convergys is pronounced: kun VER jis. Convergys, Atlys, Convergys Connections, and the Convergys logo are service marks and Switch Manager is a registered service mark of Convergys Corporation.