Convergys Signs Contract to Manage Inquiries about New Medicare Prescription Drug Coverage.CINCINNATI & COLUMBIA, S.C. -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources, and billing services, announced today a customer care contract with Palmetto GBA GBA Game Boy Advance (Nintendo 32-Bit Game Boy) GBA Gran Buenos Aires (Argentina) GBA God Bless America GBA Gundam Battle Assault (video game) GBA Alderney , one of the largest Medicare contractors in the United States. Convergys and Palmetto GBA will provide contact center support for the Centers for Medicare & Medicaid Services (CMS (1) See content management system and color management system. (2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system. ), a federal agency within the U.S. Department of Health and Human Services Noun 1. Department of Health and Human Services - the United States federal department that administers all federal programs dealing with health and welfare; created in 1979 Health and Human Services, HHS . Approximately 500 Convergys North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. contact center agents will manage inquiries that come in through 1-800-MEDICARE, the telephone number that beneficiaries call with questions about Medicare, upcoming Medicare changes, and subsequent prescription drug prescription drug Prescription medication Pharmacology An FDA-approved drug which must, by federal law or regulation, be dispensed only pursuant to a prescription–eg, finished dose form and active ingredients subject to the provisos of the Federal Food, Drug, coverage. Starting January 1, 2006, new Medicare prescription drug coverage will be available to all 42 million Medicare beneficiaries and they will be able to get information about the new coverage from 1-800-MEDICARE. "As one of the largest Medicare contractors in the United States, Palmetto GBA has been entrusted to administer health insurance claims for millions of Americans, and we understand that providing superior quality services is key to our continued success," said Bruce Hughes, President of Palmetto GBA. "By teaming with Convergys - the leading provider of outsourced customer care services in the U.S. - we are ensuring the delivery of superior customer care to beneficiaries in need of information about their Medicare and prescription drug coverage under the new plan." "Convergys shares Palmetto GBA's commitment to superior customer care, and we are delighted to team with Palmetto GBA to support CMS - one of the largest and most highly regarded customer service programs in the federal government," said Jack Freker, President of Convergys' Customer Management Group. "We look forward to applying our unparalleled customer care experience and expertise to help Medicare beneficiaries receive the answers they need to make informed decisions about their healthcare." CMS administers the Medicare program and works in partnership with the states to administer Medicaid, the State Children's Health Children's Health Definition Children's health encompasses the physical, mental, emotional, and social well-being of children from infancy through adolescence. Insurance Program, and health insurance portability standards. Palmetto GBA has long been a partner of CMS and provides a variety of services to healthcare facilities, doctors, and patients throughout the United States. In addition to Medicare claims processing, Palmetto GBA provides customer service and provider education, processes appeals, and conducts pre-payment medical reviews. By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor rigor /rig·or/ (rig´er) [L.] chill; rigidity. rigor mor´tis the stiffening of a dead body accompanying depletion of adenosine triphosphate in the muscle fibers. to defining, implementing, and managing client-specific solutions. Convergys helps its clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is outthinking and outdoing (tm) on behalf of its clients every day. About Palmetto GBA Palmetto GBA has over 3,000 associates, is located Columbia, SC and has a rich history administering government health insurance programs. Palmetto GBA also solves other business needs: technology deployment, education and training, transaction processing, electronic data interchange See EDI. (application, communications) electronic data interchange - (EDI) The exchange of standardised document forms between computer systems for business use. EDI is part of electronic commerce. , clinical services, customer contact center operations, and knowledge assets. About CMS CMS's national headquarters is located in Baltimore, Maryland. The 10 regional offices work with the contractors who administer the Medicare programs and work with the States to administer Medicaid, SCHIP SCHIP State Children's Health Insurance Program , HIPAA (Health Insurance Portability & Accountability Act of 1996, Public Law 104-191) Also known as the "Kennedy-Kassebaum Act," this U.S. law protects employees' health insurance coverage when they change or lose their jobs (Title I) and provides standards for patient health, , and survey and certification of health care providers. CMS works closely with the Social Security Administration (SSA (Serial Storage Architecture) A fault tolerant peripheral interface from IBM that transfers data at 80 and 160 Mbytes/sec. SSA uses SCSI commands, allowing existing software to drive SSA peripherals, which are typically disk drives. ) to provide information about Medicare to beneficiaries applying for, or currently receiving, retirement or disability benefits at local SSA district offices. About Convergys Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 66,000 employees in 67 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking,Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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