Convergys Selected by IBM as Partner for Sprint Contract; Convergys Signs 5-Year Contract with IBM to Provide Sprint Customer Care Services.Business Editors CINCINNATI--(BUSINESS WIRE)--Feb. 4, 2004 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in billing, employee care, and customer care services, announced today it has signed a 5-year agreement with IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (NYSE:IBM). Convergys will provide a range of customer care services to IBM as part of its recently announced agreement with Sprint (NYSE:FON Fon People of southern Benin and adjacent parts of Togo. They speak a dialect of Gbe, a Kwa language of the Niger-Congo language family. Numbering about 3 million, the Fon are mainly farmers. ). Sprint's agreement with IBM is the core of the company's new consumer customer service strategy that is expected to dramatically improve customer satisfaction. As a leading customer care services provider, Convergys will play a key role in implementing this strategy as a partner to IBM through better customer segmentation, more efficient call routing, reduced average call handle time, and a higher rate of first call resolution. As part of this agreement, Convergys will assume responsibility for about 1,100 current Sprint employees at Sprint's Nashville contact center. "This contract brings together three world class companies in a collaborative pursuit of a common objective: award-winning customer care for Sprint subscribers and improved economics for Sprint. Sprint has been an important and valued client for many years. We welcome the opportunity to work with IBM to better serve Sprint's subscribers in a strategic and greatly expanded role," said Jim Orr, Chairman, President, and Chief Executive Officer of Convergys. "While supporting Sprint's customer care transition, we continue to provide Sprint's business and consumer billing requirements under a seven-year Infinys(TM) agreement we announced last December." "IBM is pleased to rely on Convergys' leadership in customer care as we help Sprint transform its customer service processes so it can continue to build long-term, profitable customer relationships in a competitive telecommunications business environment, while at the same time delivering significant cost savings," said Lawrence Kenny Father Lawrence Kenny (August 19, 1896 - January 1977) was a Roman Catholic Jesuit priest who was also an exorcist. He participated in the exorcism, in St. Louis, Missouri, of a thirteen year old Lutheran boy who became possessed after using a Ouija board. , Partner, IBM Business Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" . About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys(R) employs more than 50,000 people in 52 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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