Convergys Receives Lifetime Achievement Award from Customer Inter@ction Solutions Magazine.CINCINNATI & NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- "Bringing great respect and legitimacy to the customer care industry through true leadership and outstanding performance, quality of service, professionalism, and integrity over the past 25 years." -- That's how Customer Inter@ction Solutions magazine described Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) as it awarded the Cincinnati-based company a Lifetime Achievement Award. Customer Inter@ction Solutions presented this year's Lifetime Achievement Award to Convergys at the 21st Annual Top 50 Teleservices Agencies & MVP (Multimedia Video Processor) A high-speed DSP chip from Texas Instruments, introduced in 1994. Officially introduced as the TMS320C80, it combines RISC technology with the functionality of four DSPs on one chip. Quality Awards Dinner in New York. From 2000 to 2005, the magazine recognized Convergys annually with six consecutive Gold MVP Quality Awards. "It's been a true pleasure to witness the positive impact that Convergys has had on the growth and advancement of the customer care industry over the past quarter century," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Founder, Chairman & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Technology Marketing Corporation. "The superb management team at Convergys has skillfully applied the specialized knowledge, experience, and expertise of its customer care professionals to recommend, develop, and deliver solutions that have benefited its clients and their customers around the world. We expect to see Convergys lead and innovate in the customer care market for years to come." Nadji also cited Convergys' leadership in establishing a network of company-owned contact centers around the world, including India and the Philippines, and Convergys' development and use of self-service applications like speech and agent assist technology that has enabled agents to quickly resolve customer inquiries on the first call. "We are truly honored to receive this recognition," said Clint Streit, Executive Vice President of Customer Care Operations at Convergys. "I also congratulate Customer Inter@ction Solutions magazine on its 25 years of contributions to the development of the customer care industry. We at Convergys look forward to the next 25 years of developing and delivering efficient and effective customer care solutions and services to businesses that recognize how important customer care is to their growth and survival. By combining our consultative know-how with superior execution, we deliver quality solutions that transform those many moments of interaction between a company and its customers to improve customer satisfaction, loyalty, and share of wallet Share of Wallet (SOW) is a survey method used in performance management that helps managers understand the amount of business a company gets from specific customers. ." Customer Inter@ction Solutions is a monthly publication covering contact center products and services and sales and marketing techniques. By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor rigor /rig·or/ (rig´er) [L.] chill; rigidity. rigor mor´tis the stiffening of a dead body accompanying depletion of adenosine triphosphate in the muscle fibers. to defining, implementing, and managing client-specific solutions. Convergys' solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day. About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys has more than 65,000 employees in 72 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking and Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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