Convergys Receives Frost & Sullivan's 2004 Technology Innovation Award; Convergys recognized as industry leader in voice over Internet protocol -VoIP- technology.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif. & CINCINNATI -- Frost & Sullivan, a global leader in growth consulting, announced today that it has recognized Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in integrated billing, employee care, and customer care services, as the recipient of its 2004 Technology Innovation Award. Frost & Sullivan named Convergys the award recipient and recognized the company's use of technology innovation, particularly VoIP, as part of the firm's recently published study and analysis on the industry, "North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. IP Contact Center Market." "Convergys continues to distinguish itself from its competitors by advancing the use of technology innovation and introducing new technologies to produce improvements in service performance," said Katrina Howell, Frost & Sullivan Industry Analyst. "Constant innovation and staying ahead of the curve in technology adoption is a key source of competitive advantage for Convergys, the largest U.S.-based contact center outsourcer. Convergys far outpaces the competition with more than 7,000 IP-based agents, and the company's utilization of VoIP is yet another example of Convergys setting the technology trend in the contact center industry." "Superior technology is a key ingredient in the superior results we deliver for our clients. Convergys continues to invest heavily in research and development to offer our clients the benefits of relevant technologies that work to improve performance and results. In fact, since its initial public offering in 1998, Convergys has invested more than $500 million in R&D," said Maureen Govern Maureen Govern was Chief Technology Officer (CTO) at AOL at the time of their search data release. She abruptly resigned from AOL on August 21, 2006, on the same day that the researcher who released the data and his supervisor were reportedly fired. , Convergys Chief Technology Officer. "Understanding that IP technology will play a prominent role in the future of the contact center industry, Convergys has designed and deployed a scalable IP infrastructure across the globe that ensures the highest quality of service." "Convergys' early adoption of VoIP is important to our customer care business because of the benefits it allows us to pass on to our clients," said Jack Freker, President of Convergys' Customer Management Group. "By incorporating IP into our infrastructure, we are able to deliver significant flexibility, feature functionality, and cost savings associated with VoIP to our clients without sacrificing service quality. Additionally, our more than three years of experience with VoIP technology has positioned us at the forefront of this industry revolutionizing technology." Frost & Sullivan's report examines the migration toward IP technology in the contact center industry and cites flexibility, cost effectiveness, and the enablement of virtual and distributed architectures as the key drivers in the growth of the IP contact center market. Additionally, the report forecasts that in 2005, pure-play IP contact centers will become more predominant as businesses will begin to consolidate their remote offices into a single contact center with centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. management. Frost & Sullivan also predicts that offshore contact centers will continue to grow, and the average cost-per-seat to deploy IP contact center software will decline, driving the need for virtualization An umbrella term for enhancing a computer's ability to do work. Following are the ways virtualization is used. Hardware Virtualization Partitioning the computer's memory into separate and isolated "virtual machines" simulates multiple machines within one physical computer. and spurring IP contact center adoption. Convergys Corporation is a member of the S&P 500 and a Fortune Most Admired Company and is a global leader in integrated billing, employee care, and customer care services provided through outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. or licensing. Convergys serves top companies in telecommunications, Internet, cable and broadband services See broadband and broadband service provider. , technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in nearly 60 countries. The company also provides integrated, outsourced, human resource services to leading companies across a broad range of industries. About Frost & Sullivan Founded in 1961, Frost & Sullivan is recognized as a global leader in growth consulting. Frost & Sullivan Awards A Sullivan Award may refer to:
Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : Katrina Howell, Frost & Sullivan Industry Analyst, is available to speak to financial analysts and the news media at 510-655-7106. Convergys and the Convergys logo are registered trademarks of Convergys Corporation. |
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