Convergys Named Top Global Teleservices Agency.

Business Editors

CINCINNATI--(BUSINESS WIRE)--April 23, 2002

'Customer Inter@ction Solutions' Magazine Ranks Convergys as No. 1

Global and U.S. Domestic Inbound Provider in Annual Top 50 Survey

Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, announced today that it was named, for the second consecutive year, the No. 1 provider of global inbound teleservices by "Customer Inter@ction Solutions" magazine. Additionally, Convergys was ranked as the No. 1 U.S. domestic inbound teleservices agency for the fifth consecutive time since 1998.

Now in its 17th year, the magazine's annual industry-standard ranking of teleservices agencies is used as a benchmark for companies selecting large-capacity or large-sized teleservices providers.

"This recognition is a well-earned compliment to our knowledgeable and helpful customer care agents worldwide," said Ron Schultz, President of Convergys Customer Management Group. "Whether seeking help with purchase decisions, technical support, or employee care, Convergys clients have direct access to well-informed agents who are prepared to resolve their inquiries. Along with the latest CRM software and technology, Convergys supports our agents with a first-rate training program. They in turn help our clients build valuable relationships with their customers and employees."

"Customer Inter@ction Solutions" is a monthly publication targeted to call center managers wanting to stay informed on call center products and services and sales and marketing techniques. Standings are based on the number of minutes each agency was billed for telephone service during the 12-month period from November 2000 to October 2001. The global ranking is determined by adding the inbound domestic and inbound international minutes.

Convergys' customer care solutions offer a "high-tech, human-touch" approach that combines advanced information management technologies and high-tech communication channels, like the Internet, with well-trained customer care specialists operating out of Convergys' integrated contact centers. No other company has the expertise, capabilities, and record of accomplishment that Convergys brings to designing, implementing and managing effective customer care solutions for its clients.

About Convergys

Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, Israel, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are trademarks of Convergys Corporation.)