Convergys Mediation Manager Release 3.0 Enables Accelerated Time-to-Market For Convergent Services.

Business Editors

CINCINNATI--(BUSINESS WIRE)--June 14, 2002

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today the availability of Convergys Mediation Manager Release 3.0. The latest release includes Mediation Manager's ability to perform as a charging gateway function (CGF) for GPRS networks, its dynamic event creation, and its enhanced 1xRTT support. Together, these enhancements enable the rapid and cost-effective introduction of new next-generation offerings with increased flexibility and ease of use.

Convergys Mediation Manager is an application module that collects and correlates raw billing data from a variety of networks and service nodes for use by service providers' operational support systems. Built on Convergys' Next Generation Framework, Convergys Mediation Manager is uniquely able to operate as a stand-alone product or integrate seamlessly with existing billing and customer care systems. This highly flexible and scalable module is designed for the convergent wireless, IP, wireline, and cable and broadband markets.

"Mediation plays an increasingly critical role in the quick - and profitable - delivery of next-generation services, particularly as subscriber demand for the latest technology accelerates," said Randy Mysliviec, Convergys' Senior Vice President, Marketing. "With enhanced 1xRTT support and CGF and dynamic event creation capabilities, our latest Convergys Mediation Manager release is focused on enabling rapid time-to-market for our clients as they unveil new convergent offerings."

Key features of Convergys Mediation Manager Release 3.0 include:

--  Expanded marketing options for next-generation services: Operators
    can use the module's dynamic event definition and quality of
    service enhancements to configure new service offerings and
    mediate event usage quickly according to the level of service
    delivered. Compliance with the latest IPDR standards (Version 3.0)
    enables the module to mediate records using the new compressed
    data format, while enhanced 1xRTT support allows operators to
    offer data speeds at up to 10 times the speed used on CDMA
    networks.

--  Improved system configurability, flexibility, and ease of use:
    Convergys Mediation Manager can now operate as the CGF to mediate
    events across network devices or act as the mediation interface to
    an operator's preferred third-party CGF. Performing as the CGF,
    Convergys Mediation Manager eliminates the need for operators to
    purchase CGF network nodes. This feature also optimizes mediation
    for GPRS operators and increases efficiency in gathering and
    processing event records.

    Service providers operating on an AIX platform can take advantage
    of the module's new AIX porting to minimize their hardware and
    setup costs. Another cost-saving feature is Convergys Mediation
    Manager's flexible deployment configuration. The module can now be
    deployed in multiple, client-selected arrangements that allow
    operators to select the specific functionality they want: for
    example, pre-paid only, postpaid only, or roaming processing only.

--  More seamless integration with Convergys' Geneva [tm] and
    third-party systems: New network element interfaces for Nortel and
    Ericsson GPRS nodes deliver greater out-of-the box operator
    support ensuring efficient operation and faster time-to-market. A
    two-way messaging interface between Convergys' Geneva rating
    engine software and Mediation Manager provides real-time
    integration for increased revenue assurance, load balancing, and
    failover management.

Release 3.0 also includes enhanced pre- and post-paid capabilities to support high-availability for operators, virtually eliminating downtime and reducing revenue leakage.

Convergys Mediation Manager supports convergent usage mediation, 2.5G and 3G wireless services, real-time revenue generation, and integrated prepaid and postpaid capabilities. It also provides support for multiple systems including rating/billing, revenue assurance, fraud management, inter-operator accounting and settlement, decision support, subscriber management, and network planning and management. Key features include GUI-based interfaces, flexible network element creation allowing operators to create their own network element interfaces, mass error correction, multiple levels and types of security, and multistandard roamer processing through support of CIBER and TAP3 standards.

Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Convergys

Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, Israel, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

Convergys, the Convergys logo, and Geneva are trademarks of Convergys Corporation.