Convergys Mediation Manager 3.1 Delivers New Multi-Byte Support for Chinese, Japanese, and Korean Languages.

Business Editors

CINCINNATI--(BUSINESS WIRE)--April 7, 2003

Convergys Corporation (NYSE:CVG)

- Release 3.1 also improves revenue assurance and

increases transaction processing -

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, customer care, and employee care services, announced today the availability of Convergys Mediation Manager Release 3.1. This latest release features multi-byte support, enabling service providers to use Convergys Mediation Manager with Chinese, Japanese, and Korean languages. Other enhancements enable service providers to enhance revenue assurance and improve transaction processing performance.

Convergys Mediation Manager intelligently collects and correlates information from a variety of networks and service nodes for use by service providers' operational support systems and other downstream systems. This highly flexible and scalable application is designed for the convergent wireless, IP, wireline, and cable and broadband markets.

"Convergys Mediation Manager 3.1 enables service providers to improve revenue assurance and their return on investment with its greater capabilities, ease-of-use, and increased flexibility," said Jeff Gordon, Senior Vice President for Convergys Product Development and Management. "This release represents a continuing evolution and implementation of Convergys' Next Generation Framework, which continues to provide our clients with feature-rich, cost-effective, open solutions to meet their OSS needs."

Convergys Mediation Manager 3.1 improves revenue assurance through error threshold alarm enhancements that provide error notification and correction services that are vital in preventing revenue leakage. Release 3.1 introduces multi-threading to increase Convergys Mediation Manager's processing power by 20 percent, enabling service providers to boost their return on investment by processing billions of events per day on a single server. ASL Designer, a new feature to Mediation Manager 3.1 that is the key to the product's flexibility, makes the product far more business-user-friendly, so that a client's analysts do not need to learn a scripting language in order to achieve their mediation objectives.

Service providers using Convergys Mediation Manager gain the benefits of an intelligent information management solution that provides advanced transaction processing and enhanced revenue assurance capabilities. It does this by using a real-time, hub-based approach, enabling operators to transform their traditional mediation capabilities from a passive collector and distributor of disparate data into an interactive OSS hub within their network.

Convergys Mediation Manager is an application module that supports mediation for multiple, convergent network technologies such as 2.5G and 3G wireless, cable and broadband, and wireline. It also acts as an enabler of multiple downstream applications, including rating and billing, traffic analysis, fraud management, inter-operator accounting and settlement, decision support systems, subscriber management, and network planning and management. Key features and capabilities include user-intuitive GUI-based interfaces, flexible network element creation, mass error correction, advanced security features, and multi-standard roamer processing support of CIBER and TAP3 standards.

Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)