Convergys Introduces Infinys Solution for Wi-Fi Roaming, Partner Management, and Convergent Billing.

Business Editors/High-Tech Writers

ITU TELECOM WORLD 2003

GENEVA--(BUSINESS WIRE)--Oct. 9, 2003

New Solution Meets the Demands of a Rapidly Expanding Market

Spurred by Intel's Enabling Technologies

ITU's Telecom World 2003--Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today the availability of an Infinys(TM) solution to manage the complexities of Wi-Fi roaming, partner management, and convergent billing for mainstream mobile and fixed service operators.

The Infinys solution enables partner care and settlement for digital content providers and venue hosts, as well as inter-carrier settlement among wireless Internet service providers (WISPs) that manage service for individual Wi-Fi "hotspots" (i.e., public Internet access points like retail outlets, hotels, airports, etc.)

In making this Infinys solution available, Convergys is working with Intel, a recognized global leader in the Wi-Fi market space. Intel is spearheading a major campaign to make it easy for users to access Wi-Fi services through Intel(R) Centrino(TM) mobile technology. Additionally, Intel is working with operators worldwide to make such access available to their subscribers on a wide scale. As a result, global Wi-Fi adoption rates continue to accelerate with the greater availability of Wi-Fi-ready portable computers and handheld devices, and public access points known as "hot spots."

Convergys and Intel are demonstrating this Infinys solution, running on HP servers utilizing Intel's Itanium platform, at the ITU's Telecom World 2003 in Geneva. The demonstration, "Mobility Goes to the Mall," illustrates key features and benefits of the Infinys solution in the context of a Wi-Fi deployment.

Industry analyst firm IDC expects annual growth in the number of Wi-Fi users worldwide to exceed 110 percent through 2007. With this rapid growth in consumer adoption, operators will need convergent, functionally complete, and scalable rating, billing, and partner settlement systems.

"The Wi-Fi market provides mainstream mobile and fixed service operators with an opportunity to generate incremental revenue," said Jeff Gordon, Convergys Senior Vice President of Product Development and Management. "With Infinys, these operators will change the dynamics of this new service category by simplifying user setup with a common account and capturing user data in a centralized database for efficient billing and settlement. Users will no longer have to create a unique user id each time they initiate service at different hotspots or use their credit cards for each setup session. This will help accelerate acceptance of Wi-Fi and hotspot services, while driving up new revenue opportunity for operators."

"As more and more Wi-Fi-enabled devices using innovative Intel technologies such as Intel Centrino mobile technology proliferate in the market, subscriber demand for Wi-Fi services will increase rapidly," said Eric Mentzer, Vice President and Chief Technology Officer of the Intel Communications Group. "Intel Itanium 2 and dual Xeon processor-based Carrier Grade Servers from HP provide the performance necessary for Convergys to create cost-effective billing and relationship management solutions for wireless service providers."

Infinys from Convergys delivers fully convergent business support solutions including billing, customer management, order management, partner care, provisioning, and mediation for communication services companies. Infinys solutions are built on a component-based architecture that provides unsurpassed flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to fixed and cable service providers - have the capability for unlimited market innovation in their bundling of voice, data, video, and content for their residential and business customers.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 48,000 people in 50 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation. All other trademarks and names are the property of their respective owners.)