Convergys Experiencing Increased Interest in Outsourced Learning Services.

Business Editors

CINCINNATI--(BUSINESS WIRE)--May 3, 2004

As more companies are discovering, applying the business principles of outsourced service delivery to their learning function reduces costs and improves performance. Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, has identified significant increased interest from organizations in outsourcing more learning, content development and delivery, learner support, and training administration.

Following Convergys' acquisition of DigitalThink, which closed on today, May 3, 2004, Convergys is experiencing increased interest from existing and prospective clients for its recently acquired e-learning capabilities. Convergys' outsourced learning solutions enable global organizations to improve skills and productivity for their workforce and their clients through web-based courses and simulation training.

Michael Brennan, IDC program manager for Corporate Learning and Performance Services, added, "Going forward, the acquisition of DigitalThink is sure to pay quick dividends for Convergys. Learning-centric engagements will provide significant quick wins, thereby giving Convergys leverage to quickly expand relationships into a broader scope of services-both as it relates to its broader training outsourcing offering as well as its other services across employee and customer care."

"The DigitalThink acquisition extended Convergys' services in a large and growing market segment, creating increased opportunities both in the number and size of contracts," said Steve Rolls, Convergys Executive Vice President, Global Customer Management and Employee Care. "It also brings a new client base that will benefit from our broad suite of human resource service solutions."

For 20 years, Convergys' Employee Care business has provided HR outsourcing solutions to the world's leading organizations. Institutions such as Fifth Third Bank, Office Depot, and RR Donnelley rely on Convergys to improve their HR management processes, operations, and service delivery models. Convergys is rated one of "America's Most Admired" companies in the diversified outsourcing industry by Fortune magazine. Supporting clients and their associates in nearly 60 countries and 30 languages, Convergys has the infrastructure and resources required to deliver flexible outsourcing solutions for a global workforce.

The March 24 news release announcing the purchase agreement with DigitalThink is available at http://www.convergys.com/news_release.php?y=&q=&newsid=1928.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 55,000 people in 51 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)