Convergys Expands Relationship with Time Warner Cable; Convergys Agreement with Time Warner Cable is Expanded to Include Infinys Software and Convergys Professional Services.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, announced today an expanded software licensing agreement with Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. . Under terms of the agreement, Time Warner Cable is expanding its billing software agreement to include a license for Infinys(TM), Convergys' modular, convergent business support system software. Additionally, Convergys will provide professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. including implementation, integration, and systems migration work, in support of Time Warner Cable's existing billing software. Time Warner Cable is the second largest cable operator in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. serving 10.9 million customers. Convergys currently supports 20 of Time Warner Cable's 31 divisions with its fully convergent ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System software that provides customer management and billing support for the company's cable television, broadband Internet access Broadband Internet access, often shortened to just "broadband", is high speed Internet access—typically contrasted with dial-up access over modem. Dial-up modems are generally only capable of a maximum bitrate of 56 kbit/s (kilobits per second) and require the full use of a , and cable telephony See cable telephone. services. Convergys also provides professional services to Time Warner Cable including data center and disaster recovery consulting. "Convergys' future product roadmap for Infinys, and its professional consulting services, will provide Time Warner Cable with the ability to expand our bundled service offerings like cable telephony more efficiently and effectively," said Frank Boncimino, Senior Vice President and Chief Information Officer of Time Warner Cable. "Convergys values our longstanding relationship with Time Warner Cable and will continue to provide the superior functionality and flexibility Time Warner Cable requires as it continues to deliver advanced products and services to the market," said George Vonderhaar, President of Convergys' Mobile and Cable Solutions Group. Convergys will provide Time Warner Cable with the ability to offer additional and more flexible products and services to its customers and speed its time to market for those services. In addition, the advanced capabilities of Infinys will provide Time Warner Cable with the opportunity to broaden its multi-service bundling, product offerings, pricing, and billing to better support the company's voice, video, and data residential and business customers. With its Infinys software and its broad portfolio of professional and consulting services, Convergys leads the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. in the deployment of real-time convergent billing -- including the Quadruple Play(TM) of video, voice, data and wireless -- for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys to further expand the convergent capabilities of cable broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner. With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS See 802.11. BSS - Block Started by Symbol and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is outthinking and outdoing(TM) on behalf of its clients every day. About Time Warner Cable Time Warner Cable owns and manages cable systems serving subscribers in 27 states, which include some of the most technologically advanced, best-clustered cable systems in the country with more than 75 percent of the Company's customers in systems of 300,000 subscribers or more. Utilizing a fully upgraded advanced cable network and a steadfast commitment to providing consumers with choice, value, and quality customer care, Time Warner Cable is an industry leader in delivering advanced products and services such as video on demand, high definition television, digital video recorders, high-speed data, wireless home networking, and Digital Phone. Time Warner Cable is a subsidiary of Time Warner Inc. (NYSE: TWX (TeletypeWriter eXchange Service) A U.S. and Canadian dial-up communications service that became part of Telex. In 1971, the Bell System sold TWX to Western Union. TWX transmitted 5-bit Murray code or 7-bit ASCII code at up to 150 bps. See Telex. ). About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 68 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion