Convergys Expands Relationship With IBM to Drive Global Business Capture With Product Portfolios.

Business Editors/High-Tech Writers

CINCINNATI--(BUSINESS WIRE)--Jan. 13, 2003

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, today announced a global marketing relationship with IBM to pursue sales opportunities jointly, and to expand product offerings and share technical expertise. This nonexclusive relationship enhances the previous alliance agreements between the two companies.

A major goal of the Convergys IBM relationship is to deliver highly flexible and scalable billing solutions to communications providers worldwide. Convergys' advanced billing products, combined with IBM's industry-leading eServer(TM) systems and IBM Global Business Consulting Services, enable operators to support the quick launch of new products and services while enhancing customer satisfaction and reducing operating costs.

IBM and Convergys have a history of working together to deliver billing and customer care products. Convergys' Geneva(TM) product, a fully convergent, carrier-grade rating and billing module, is available on IBM's eServer pSeries. Convergys' ICOMS billing and customer care product for cable and broadband operators is also available on IBM's eServer iSeries. And Convergys can demonstrate Atlys(R) running on IBM's eServer pSeries. Atlys is Convergys' award-winning end-to-end billing and customer care product for mobile operators.

"This relationship is another example of IBM's commitment to go to market with leading solutions providers," said Rich Stomp, VP, IBM Global Telecommunications Industry. "Convergys is a global leader in integrated billing and customer care solutions recognized for enabling its clients to differentiate their services for competitive advantage and build loyal subscriber relationships."

"IBM and Convergys bring the combined experience and expertise in developing and delivering the carrier-grade solutions that advanced communication service providers need," said Randy Mysliviec, Convergys' Senior Vice President of Marketing. "Today's announcement strengthens our relationship with IBM and enables us to broaden our channels for delivering industry-leading billing and customer care applications on a global basis."

Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

The IBM eServer brand consists of the established IBM e-business logo with the descriptive term "server" following it. IBM and eServer are trademarks or registered trademarks of IBM Corporation in the United States, other countries or both. Convergys, the Convergys logo, and Geneva are trademarks and Atlys is a registered trademark of Convergys Corporation.